Establishment Child Support Technician

Establishment Child Support Technician I

The Economic Security Division is currently seeking highly skilled applicants for the position of Establishment Child Support Technician I. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes.

Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

CSS Vision:
The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.

The Establishment Child Support Technician I:

• Send court filings out for service of process and monitor the outcome of service
• Respond to a variety of questions, explain policies, procedures, and processes, and provide child support related information to various stakeholders
• Enter and maintain client records in various databases
• Participate in community outreach events and/or work in alternate city locations dependent on the business need
• Receives and reviews referrals from a variety of sources and determines the next appropriate steps needed to achieve establishment of Child Support orders
• Prepares and composes documents for service of process for our Child Support cases
• Gather information and documentation, and answer questions related to the child support process
• Performs research and investigative work to collect necessary information and documentation not provided in the intake interviews
• Performs other related duties as assigned or requested

What You'll Bring

Our ideal candidate is someone who brings strong customer service skills, excels in a collaborative team environment, and thrives in high-volume, fast-paced settings. They demonstrate patience, attention to detail, and a clear understanding of company standards, ensuring that both individual and team goals are consistently met with quality and efficiency.

In addition, our ideal candidate will have some or all the following experience, skills, and characteristics:

• A passion for public service and improving the lives of families through high levels of customer service, accuracy, and attention to detail
• Proven ability to review legal documents with a high degree of accuracy
• Experience with managing multiple high priority tasks in a fast-paced work environment while managing caseloads
• Exhibits agility in an evolving work environment
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact
• Experience with CBMS, ACSES, Adobe, Microsoft Office, and other various applications

Required Minimum Qualifications

• Education:
  
  Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience:
  
  Four (4) years of experience performing office support work.
• Education & Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements

Final date to receive applications

This position is expected to stay open until August 7th, 2026. Please submit your application as soon as possible and no later than August 7th at 11:59 PM.