Program Specialist

Residency Requirement

This position is open to current Colorado residents only.

Please note:

This recruitment may be used to fill multiple vacancies.

The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, and the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support.

The Systems and Operations Section encompasses three major areas:
Automated Child Support Enforcement System (ACSES) development and support; the Family Support Registry (FSR), Colorado’s mandated State Disbursement Unit (SDUThe FSR was created and provides services per Colorado Revised Statutes 26-13-114. FSR services are for all families with a support order.

The FSR is split into two sections. FSR Financial Services (FFS) is responsible for the operation of the State Disbursement Unit (SDU). FSR Support Services (FSS) provides services to employers, families, county Child Support Services (CSS) offices, and the court.

The State Disbursement Unit, which executes the Division’s annual responsibilities to receive and deliver payments totaling over $520 million annually to families. In addition, FFS staff provide financial services to families and county CSS offices. The FSR Financial Services Unit includes six State FTE and vendor services, and the Unit is responsible for the procurement and ongoing administration of associated contractual services that total over $2 million annually.

This position works in the FSR Financial Services Unit.

The FSR’s Financial Services Unit is responsible for using established guidelines and procedures to perform State financial reconciliations between the contract vendor, the FSR Bank, the ACSES, Colorado Department of Human Services (CDHS), and the sixty-four (64) county CSS programs.

Minimum 2 days In Office and Maximum 3 days Remote Work

Please note:

Work arrangements are subject to change at any time.

This position is responsible for monitoring and ensuring the quality assurance of FSR operations and activities with respective stakeholders; serves as a liaison between CDHS-CSS, FSR contractors, and county CSS units on issues/activities performed by the FSR; assists with developing procedures and rules to ensure compliance with the terms of the FSR contract(s) and any associated amendment(s) related to payment processing, customer service, and electronic payment card.

This position collaborates with the FSR contractor(s), county CSS units, and Colorado Department of Human Services (CDHS) staff to enhance and improve FSR service delivery to FSR stakeholders; takes action to rectify deficiencies and problems within various areas of FSR operations; identifies and reports exceptions and conditions requiring resolution to the FSR contractor(s); tracks these exceptions and ensures their resolution; and produces various reports to document, verify, and provide archival reference to substantiate all related activities.

This position provides oversight, monitoring, review, and analysis of the FSR operations on an ongoing basis to ensure contract compliance by all FSR contract vendors; identifies and reports exceptions and conditions that require contractor resolution; follows up on contractor resolutions and implements procedures to improve processes; monitors performance using statistics obtained through the State system and information reported by the contractors;

performs on-site visits at the FSR facility(s) to review and monitor operations, practices, and compliance with contract requirements; samples work production to ensure compliance is at acceptable error rates for payment processing, customer service, and electronic payment card services; performs contract audits and reviews the annual self-audit reports prepared by each contractor; ensures the contractors are in compliance; provides support, training, and guidance to contractors on how to handle difficult or…