Case Management Supervisor

Description

Title: Case Management Supervisor

Reports To: Program Manager

Salary Range: $60k-$65k DOE

Employment Type: Full-Time Exempt

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness, and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs.

We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.

The Case Management Supervisor (CMS) provides leadership, supervision, and support to 6 case managers and one housing navigator across The Delores Project’s continuum of care, including Shelter, Rehousing, Permanent Supportive Housing, Continued Care, and Housing Navigation services.

This position is responsible for supporting consistent, high-quality service delivery across programs while recognizing that each program serves individuals at different stages of their housing journey and with varying levels of need. The CMS will provide supervision, case consultation, coaching, and guidance to staff and help ensure participants experience coordinated, person-centered support as they move through The Delores Project’s programs.

The ideal candidate is an experienced case management leader who understands how homelessness and housing instability are impacted by behavioral health, substance use, trauma, and social systems. This individual is able to balance staff support and development with accountability, program expectations, and strong outcomes. This position carries a small caseload and helps provide interim case management in the event of staffing vacancies or absences.

Active listening & curiosity, Conflict resolution & deescalation, Care coordination & collaboration, Advocacy, Client-centered & non-judgmental, Adherence to professional documentation standards, Resource navigation.

Ethics and integrity of practice, Organizational & time management, Commitment to TDP’s principles of care, Cultural humility, Teamwork & collaboration, Critical thinking & problem solving.

• Provide regular individual supervision, coaching, and support to case managers and the housing navigator across Shelter, Rehousing, Permanent Supportive Housing, Continued Care, and Housing Navigation services.
• Foster and promote a supportive and accountable team culture that encourages reflective practice, collaboration,…