Child Support Customer Services Representative

Job Title

Child Support Customer Services Representative 2

Department of Human Services

JR

Day (United States of America)

$42,901.10

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Start your career in public service. The DHS' Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Customer Services Representative 2, this position will report to the Child Support Customer Services Representative Supervisor.

This is a telework position and can be housed in any county within the State of Georgia.

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial and public organizations.

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court.

All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child’s life.

• Communicates Child Support obligations and communicates necessary information to ensure obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence, and direct contact.
• Coordinates child support activities with legal, judicial, and public organizations.
• Obtain and document detailed information.
• Performs other professional responsibilities as assigned by supervisor

• Bachelor’s degree from an accredited college or university.
• High school diploma/GED and two (2) years of direct job-related experience.
• One (1) year of experience at the lower-level Child Support Customer Services Representative 1 (SST
  090) or position equivalent.

For more detailed information about the Georgia Department Human Services visit (Use the "Apply for this Job" box below)..gov

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to hr helpline.gov.
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma,…