AI & Automation Engineer, AgentOps

Overview

At bet
365, we're one of the world s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

The listed salary for this position is $100,000 - $135,000 annually.

We are seeking a talented and driven AI & Automation Engineer, to join our newly formed Agent Ops team. This is a core  builder  role responsible for designing, developing, and deploying AI agents and automated workflow solutions to solve key business challenges.

The successful candidate will be a hands-on developer with a passion for automation, using workflow automation platforms to integrate AI capabilities into our business systems. You will play a pivotal role in transforming manual processes and enabling pragmatic intelligent automation across the organization.

• Demonstrated success as an Automation Engineer, Software Developer, or similar role.
• Strong programming skills.
• Expertise in working with RESTful APIs and other integration methods.
• Hands-on experience with workflow automation platforms (e.g., n8n, Make, Zapier).
• A solid understanding of solution architecture and design principles.
• Exceptional analytical and problem-solving abilities.
• Proven ability to work collaboratively within a cross-functional team.
• Excellent organizational skills and acute attention to detail.

• Developing and deploying robust and scalable AI agents and workflow solutions.
• Integrating AI solutions with various systems and data sources via APIs.
• Collaborating with the Agent Ops Team Leader and business stakeholders to understand requirements and design effective, production grade automation solutions.
• Writing, testing, and maintaining high-quality code and workflow configurations.
• Monitoring, debugging, and troubleshooting deployed AI agents to ensure high performance and reliability.
• Contributing to the full lifecycle management of AI solutions, including testing, versioning, and documentation.
• Analyzing and optimizing workflows for efficiency, cost, and accuracy.
• Partnering with teams such as Innovation and Data Science to implement advanced models into operational workflows.

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365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.