AgentOps AI Team Leader

At bet
365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market‑leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward‑thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

As an AI and Automation Team Lead, you will be responsible for building and leading the function, driving strategic initiatives and hands‑on execution to achieve our objectives.

The Agent Ops department empowers Business functions through the strategic design, development, deployment, and lifecycle management of advanced AI‑powered solutions.

Our main objective is to deliver significant improvements in operational efficiency and foster a culture of innovation, delivering seamless integration and orchestration with wider Business systems.

This role requires a hands‑on approach, with an expectation to code and deliver alongside the team, whilst also providing strategic direction. You will be instrumental in turning Business challenges into optimised AI deployments to drive automation across the Company. You will establish and coach a specialist team dedicated to managing the full lifecycle of AI agents and automated workflows, and contributing to the technical delivery of solutions.

The listed salary for this position is $125,000 - $160,000 annually.

• Experience working within a leadership role, preferably within an AI, automation or data‑focused environment.
• Proven hands‑on experience in developing and deploying AI agents and automated workflows.
• Proven experience a player‑coach with a strong technical background and a hands‑on approach.
• Exceptional strategic thinking and problem‑solving skills.
• Excellent written and verbal communication abilities, with the ability to manage cross‑functional stakeholders.
• Strong project management skills, with experience managing multiple concurrent technical projects.
• Possesses a proactive drive to deliver value, exploring new and emerging AI technologies.
• Experience utilising AI and automated workflows.

• Demonstrating and fostering a hands‑on approach to AI agent and workflow development, coding and delivering solutions alongside the team.
• Providing strategic direction for the Agent Ops function, aligning with overall Business goals.
• Leading, mentoring, and developing a high‑performing team of AI engineers who can deliver at speed and scale.
• Managing the Agent Ops project workload, through initial requirements, prioritisation delivery.
• Acting as the primary liaison between the Agent Ops team and stakeholders across Operations, Finance, HR, and other relevant departments.
• Overseeing the design, development, and deployment of AI‑powered workflow solutions using platforms such as n8n in a production environment.
• Establishing and enforcing governance, security, and risk management frameworks for AI agents in collaboration with Information Security.
• Driving the continuous improvement of Agent Ops processes, tools, and methodologies in collaboration with the Innovation Team.
• Fostering a culture of innovation and agility, operating with a startup mindset to deliver value quickly.

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365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.