SW Engineer, AI Solutions
Listed on 2026-05-19
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Software Development
AI Engineer (Applied/Software), Software Engineer, Full Stack Developer
Job Description
We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the Service Now platform. Your primary focus will be on leveraging artificial intelligence—including custom MCP tooling, Agentic scoped applications, and third‑party large language models—to enhance workflows, automate complex processes, and deliver innovative business outcomes.
You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa's enterprise AI strategy.
In addition to your AI responsibilities, you will develop and configure integrations between Service Now and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections.
Visa will accept applications for this role until May 31, 2026.
Roles and Responsibilities- Design, develop, and optimize AI‑powered solutions built within the Service Now platform and/or integrated through external custom solutions, including the creation of custom MCP tooling and Agentic solutions.
- Leverage AI solutions to integrate and orchestrate third‑party large language models (LLMs) such as OpenAI, Google Gemini, etc., driving intelligent automation and enhanced user experiences.
- Collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative AI‑driven business outcomes.
- Troubleshoot and resolve issues with Service Now configurations and AI components, ensuring seamless operation and reliability.
- Identify requirement gaps to ensure high‑quality solutions and provide configuration options with clear pros and cons.
- Design and implement intuitive, user‑friendly software that enables customer‑led customization and flexibility.
- Collaborate with internal customers and business analysts to clarify requirements and architect effective, AI‑driven solutions.
- Author comprehensive technical design and build documentation for all facets of the technical infrastructure.
- Conduct research and analysis of existing systems to provide accurate time estimates and recommendations to project managers.
- Actively participate in project meetings and daily scrums to communicate development status, progress, and technical insights.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, with expectations of these days confirmed by your hiring manager.
Basic Qualifications- 5+ years of relevant work experience with a Bachelor's Degree, or at least 2 years of work experience with an advanced degree (e.g., Master’s, MBA, JD, MD), or 0 years of work experience with a PhD, or 8+ years of relevant work experience.
- Proven ability to deliver projects on time and within budget by writing high‑quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long‑term supportability across global teams.
- Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures.
- Minimum of 2 years of relevant professional experience including hands‑on work with AI‑powered solutions, with a bachelor's degree; or at least 2 years of relevant experience with an advanced degree.
- In‑depth knowledge of APIs, web services, and standard relational database concepts.
- Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML.
- Strong Python skills and hands‑on experience building RESTful or…
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