Senior Consultant; Public Sector

Senior Consultant, Customer Success

Appian’s Customer Success team is focused on delivering mission‑critical business impact quickly. As a Senior Consultant, you will partner with customers post‑sales to develop and implement custom software solutions on the Appian platform, driving digital transformation and competitive differentiation.

• Engage with customers throughout the entire project life‑cycle to define, design, develop and implement custom software and AI solutions using the Appian platform.
• Work within an agile environment to understand business processes, gather functional and technical requirements, launch relational data models, and develop APIs that integrate with multiple systems.
• Brainstorm AI use cases and implement Appian’s AI tools (retrieval‑augmented generation, agentic workflows, prompt engineering, and generative models).
• Collaborate with client technical teams and business users, driving adoption and empowering clients to become self‑sufficient in building process applications.

• Passion for mentoring and experience leading small teams through post‑sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology, continuous learning, and a curiosity to ask “why” and solve the right problems
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints)
• Basic understanding of object‑oriented programming, relational database design/data modeling, and SQL (queries, joins, views)
• Knowledge of software testing practices (test‑driven development, automated test suites, continuous integration), API integrations (REST, SOAP, JDBC, web services), and familiarity with AWS, AI, analytics, machine learning, Google Cloud, and Elastic Containers (preferred)
• U.S. Citizenship – required for public sector roles
• 3+ years of experience with hands‑on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics, or related field
• Willingness to travel; 10% or less annually for customer engagement

The base salary for this role is $100,000 – $150,000 per year, with the possibility of a discretionary bonus. Appian offers a comprehensive benefits package, including a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life and disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources.

Certain positions may be eligible for equity awards.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.