Senior AI Technical Lead

Senior AI Technical Lead

Position Title:

Senior AI Technical Lead

Reports to:

CTO

Cinchio Solutions is part of the SSA Group, a visitor services company that provides admissions, retail, food & beverage, and catering to over 80 zoos, museums, aquariums, and iconic attractions in 26 states nationwide.

The SSA Group has a deep-rooted passion for technological innovation that drives a great guest experience and exceptional revenue results. This passion has cultivated a culture of excitement around technology, digital experiences, and a willingness to be continual learners and early adopters to bring the latest advancements to guests.

As we prepare for the next 50 years, SSA is expanding its digital innovation team at Cinchio Solutions and making a significant investment in Artificial Intelligence technologies, intelligent automation, and data-driven guest experiences. We are looking for a passionate and experienced AI technology leader to help define and build the next generation of intelligent products and services across hospitality, food & beverage, retail, and guest engagement platforms.

The Senior AI Technical Lead will play a foundational role in establishing Cinchio’s AI engineering capability and delivering innovative customer‑facing solutions that create measurable operational and revenue impact across some of the most recognized cultural attractions in the country.

This role will combine hands‑on technical delivery with architectural leadership, mentoring, and strategic innovation.

• AI‑powered upsell and recommendation engines within ordering platforms
• Intelligent inventory and ingredient forecasting driven by local event, weather, and traffic data
• Personalized product recommendations based on guest ordering behavior and purchasing trends
• “Surprise & Delight” loyalty features that dynamically reward guests using statistical and behavioral models
• AI‑driven operational insights for food & beverage, retail, and admissions teams
• Intelligent automation and decision‑support tooling for venue operators

• Lead the technical design and delivery of AI‑powered digital products and intelligent platform capabilities
• Help establish and evolve Cinchio’s AI engineering strategy, standards, tooling, and best practices
• Design scalable cloud‑native AI solutions using AWS, Kubernetes, and distributed systems architectures
• Collaborate with product, engineering, and operational stakeholders to identify high‑impact AI opportunities
• Develop proof‑of‑concepts and production‑grade AI solutions from ideation through deployment
• Build and integrate intelligent services, APIs, recommendation systems, and data‑driven automation capabilities
• Analyze large datasets to identify trends, behavioral patterns, and operational optimization opportunities
• Architect secure, scalable, and highly available AI‑enabled applications and services
• Mentor and support less experienced engineers and developers through technical leadership and collaboration
• Participate in architectural decision‑making, code reviews, and technical design discussions
• Work closely with engineering teams to ensure AI capabilities integrate cleanly into existing platforms and products
• Evaluate emerging AI technologies and identify opportunities for practical business application
• Ensure solutions comply with security, reliability, and operational best practices
• Troubleshoot, optimize, and continuously improve AI‑driven systems and workflows
• Support Agile software development methodologies and contribute to continuous improvement initiatives

• Bachelor’s Degree in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or similar relevant experience
• 7+ years of software engineering and digital product development experience
• 3+ years of experience designing or implementing AI, machine learning, predictive analytics, recommendation systems, intelligent automation solutions, or LLM‑powered applications
• Proven experience designing and deploying cloud‑native applications on AWS
• Strong experience with Kubernetes and containerized application architectures
• Strong experience developing backend services and APIs using Golang or…