Hotel Shuttle Driver

Summary

Safely transports registered guests and other approved passengers to locations within the designated area.

• Safely transport passengers to approved designated drop off & pick up points as approved by management
• Check hands free device for connectivity before starting shift in vehicle
• Perform vehicle safety inspection using checklist prior to transporting passengers
• Monitor interior of van for cleanliness. Remove trash, and perform light cleaning.
• Maintain a safe vehicle. Alert management of any operational concerns
• Maintain necessary service records
• Completes mileage log book
• Monitors gas tank level, and replenishes as needed.
• Complies with all laws and regulations regarding operating, maintaining assigned company or leased vehicle
• Warmly greet passengers as they enter/depart the van
• Ensures that passengers complete passenger log prior to departure. Files log.
• Offer water to passengers during warm months
• Assist passengers with luggage as needed
• Analyze passengers pick-up/drop-off schedules to ensure efficiency in shuttle runs
• Support other departments as needed during downtime
• Additional duties may be added at any time at the discretion of management

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
• Recommends other Baywood properties to our guests, when asked
• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

• Walking and Standing (20%)
  • Must be able to carry 50 lbs. up to 25 feet.
• Lifting, Push/Pull (20%)
  • Ability to lift up to 50 lbs. regularly.
  • Must be able to lift 50 lbs. to the waist, chest, and above the head.
• Bending, Stooping, Reaching (20% throughout the entire shift)
  • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
• Sitting: while driving vehicle
• Driving (80%)
• Traveling: none

• Inside:
  Protection from weather conditions, but not necessarily from temperature changes.
• Outside:
  Often transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions.

• High School diploma preferred

• Must possess and maintain a Motor Vehicle Operator's License in good standing

• 2 years van driver experience preferred

• Ability to multi-task
• Ability to communicate effectively, both written and oral
• Ability to work the shifts required for the position
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships as well as all operations pertaining to Front Desk (Reservations, Guest Registration, Concierge Services, Bell Services, Valet, Telephone Services, Guest Accounting/Night Audit)
• Ability to safely operate a passenger van
• Must possess excellent public relations skills and ability to handle/resolve guest complaints