Supervisor Transportation

Compensation and Schedule

Compensation: $68,000 to $80,000 DOE.

Schedule:

Monday‑Friday, 6 AM start. Hours vary based on business needs.

• Complete a minimum of 2 full‑day route rides per week.
• 1–3 years supervisory experience.
• Must be 21 years of age or older.
• Valid driver’s license and clean driving record.
• DOT medical certification.
• Proficiency in Microsoft Office Suite:
  Excel, Word, Outlook.
• Ability to lift 40–60 lb.

Oversees the transportation department of one or more locations within assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

• Maintain and manage inventory supplies to ensure that adequate inventories are always maintained.
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day.
• Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
• Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction.
• Update route comments as required.
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).
• Manage open order report to resolve service issues.
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date.
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback.
• Conduct customer visits to review service.
• Manage customer interaction records to resolve service issues.
• Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Manage route vehicles, containers, load bars and straps, hand‑trucks, PDT’s and printers, and all other company equipment and assets.
• Monitor routes to improve route efficiency.
• Perform ?ride a‑lons?, ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service.
• Conduct 'spot checks? to re‑enforce proper Route Driver behavior as well as communicate the value we bring to the customer.
• Complete daily yard walk.
• Track and input DOT hours/JJ Keller.
• Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety.
• Monitor and ensure that employees are performing their functions safely and productively.
• Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Conduct regularly scheduled safety meetings (i.e. monthly Safety, Committee, tailgate meetings).
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment.
• Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
• Perform other duties and responsibilities, as assigned.

Preferred:
High school or equivalent.

• 1–3 years supervisory experience.
• Graduated from high school or GED equivalent; some college preferred.
• Two or more years of Transportation/Logistics experience required.
• May require mandatory immunizations and credentialing based on customer requirements.
• Commercial Driver’s License Required B (CDL
  
  B).
• Maintains a current Medical Examiner’s Certificate (MEC) issued by a doctor approved by Stericycle/Shred‑it is a plus but not required.
• Must work safely and carefully to prevent injury to self and others while driving, loading, and unloading vehicle.
• Requires constant mental and visual attention relative to the safe operation of the vehicle.
• Demonstrates knowledge of DOT, OSHA, HIPAA, and NAID.
• Demonstrates knowledge of computer software applications to include spreadsheets and word processing.

• Driver’s license
• Medical Examiner’s Certification

• Medical / Dental / Vision / Prescription Coverage
• Healthcare and Dependent Care Flexible Spending Accounts
• Life,…