Roadside Assistance Technician​/Tow Driver

Overview

As a Roadside Assistance Technician, you will be part of AAA The Auto Club Group’s Emergency Roadside Assistance team. You will help members experience peace of mind by identifying vehicle problems and providing the services needed to get them safely back on the road.

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow a member’s vehicle when it cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On‑The‑Go Tow or battery tests/sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

Required

• High school diploma or equivalent and a valid driver’s license.
• 21 years of age or older.
• Valid state driver’s license with minimal driving infractions/incidents.
• For Illinois: valid Illinois C‑Non‑CDL driver’s license.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties.
• Strong customer‑service skills, including the ability to communicate effectively with customers/members.
• Ability to lift materials weighing up to 75 pounds.
• Successful completion of drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).

Preferred

• Experience servicing vehicles, including providing fuel, testing/replacing batteries, performing jump‑starts, lockout service and changing/inflating flat tires.
• Prior tow truck driver or roadside service experience.
• Ability to safely operate wheel lift, flatbed, dolly towing equipment and commercial driving experience.

• Competitive starting hourly rate ($24.04 in Colorado).
• Overtime earning potential (time and a half).
• Shift premiums: 5% for hours between 5pm and 11pm; 10% for hours between 11pm and 5am.
• $1,000 sign‑on bonus, payable at 90 and 180 days (for new hires).
• $250 quarterly perfect attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401(k) with employer match.
• Paid parental leave, adoption assistance, and paid time off (PTO), company holidays, CEO days and floating holidays.
• Paid volunteer day annually.
• Tuition assistance, professional certification reimbursement and other professional development opportunities.
• AAA membership discounts, perks, rewards and more.

ACG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.