Supervisor, Operations

About Us

We promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! We are an integrated logistics company responsible for moving 20% of global trade annually, with a dedicated team of over 110,000 employees across 130 countries.

We simplify global trade and help our customers grow and thrive.

The Operations Supervisor monitors all operations including process shipments, prepare paperwork, communicate freight status, and dispatch drivers for pickup. The supervisor serves as the primary interface between Pilot Freight Services, customers, sales, system operations, and vendors, providing quality customer service while meeting company policies and procedures.

• Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies.
• Assist District Manager with general tasks.
• Ensure safe operations and compliance with all OSHA regulations, applicable laws, and Pilot’s Corporate Policies.
• Effectively train, supervise, coach, and evaluate all direct reports to foster good communication and morale.
• Review operational key performance measures monthly and benchmark data to drive improvement strategies.
• Communicate freight status and any problems to customers, vendors, and other Pilot stations and personnel.
• Handle freight via forklift and build trucks for optimal routing.
• Perform other duties as assigned.

• Customer service background preferred.
• Ability to read key elements of financial statements in support of functional role responsibilities.
• Excellent communication and interpersonal skills.
• Superior organizational and time‑management skills.
• Approachable and motivated.
• Knowledge of systems utilized as it relates to logistics.
• Proficient knowledge of Microsoft Office.
• Ability to thrive in a high‑pressure environment.
• Detail oriented and analytical.

• Medical, Dental, Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range: $67k-$70k per year. The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing acc