Airport Service Concierge

Job Summary

You will be one of the first Crew members our Customers meet upon arrival to the station. Your priority is to provide Customers with an effortless and seamless check‑in experience, while also ensuring the lounge is in tip‑top shape and fully stocked with amenities. Strong attention to detail is required; you are responsible for verifying that all documents are properly vetted, baggage has been screened, and Customers are fit to fly.

When assigned, you may be responsible for valet duties: driving, parking and retrieving customer vehicles, and assisting customers in and out of their vehicle during arrival and departure. On‑time performance is imperative in this role. Strict adherence to time/attendance and appearance standards are required.

• Intermittent physical activity including bending, reaching and prolonged periods of standing.
• Ability to occasionally lift 75+ pounds.
• Must be able to work flexible shifts including early mornings, late nights, holidays and weekends.
• All Airport Services Concierges (ASC) are trained as Ground Security Coordinators (GSC) – monitor the operational environment to detect changes that affect safety and notify leadership as needed.
• Review and ensure compliance with all updated policies, including Safety Alerts, Learning Notices, changes to procedures, and regulatory guidance.
• Ensure personal readiness to conduct safety‑sensitive duties at all times and proactively identify fatigue, stress or other factors that may prevent safe execution of duties.
• Responsible to ensure personal compliance with all DOT requirements regarding drug and alcohol.
• Oversee all security protocols and processes, including baggage and passenger screening.
• May perform other responsibilities as assigned; responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.).

Our core purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. We live our values by embracing safety, integrity, adaptability, engagement, and attentiveness. We are committed to being the world's most loved air carrier, providing superior results for all stakeholders.

• High School Diploma or GED.
• 2 years of customer service experience.
• Valid driver’s license.
• Must be a U.S. citizen or U.S. national.
• Must be able to travel often.
• Must be able to lift up to 75 pounds.
• Intermittent physical activity including bending, reaching, lifting, climbing stairs and prolonged standing; walk long distances.
• Ability to work a flexible schedule, including evenings, nights, weekends and holidays.
• Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.
• Must be able to work both indoors and outdoors for extended periods, including cold, wet, or hot conditions.

• 4‑year college degree.
• 2 years of aviation or airline/airport operation experience.
• Customer service experience working with high‑end clients.
• Travel industry experience.

Valid driver’s license.

• Remain professional, logical, and level‑headed in all situations, especially stressful ones.
• Vigilant and aware of surroundings and circumstances, and present to recognize and act on anything unsafe.
• Timely focus with a high degree of calm urgency.
• Articulate and polished, both verbally and visually.
• Knowledge of computer systems such as Google Business and Microsoft Office.
• Computer savvy.

$19.00 per hour.

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This is how we fly.