Warehouse Associate

Job Description Role Summary

The Warehouse & Delivery Associate supports Listen Up’s warehouse, delivery, and logistics operations. This position is a combination of delivery driving, customer service, and warehouse responsibilities
.

A key part of this role is safely delivering merchandise to customers, Listen Up locations, and job sites. The ideal candidate is comfortable driving company vehicles, has a clean driving record
, and understands the importance of providing professional, friendly service when interacting with customers during deliveries and product drop-offs.

This person will also assist with warehouse operations including receiving inventory, pulling orders, loading vehicles, stocking merchandise, shipping, and maintaining an organized warehouse.

This is a physical, hands-on position that requires a positive attitude, attention to detail, good communication skills, and the ability to work effectively as part of a team. Responsibilities listed are not all-inclusive and may change based on business needs.

• Safely operate company vehicles to make customer, retail store, and job-site deliveries.
• Provide professional and courteous customer service during deliveries and product drop-offs.
• Assist with delivery of merchandise into customers' homes or businesses, including safely handling and placing products as directed.
• Communicate clearly with customers and coworkers regarding deliveries, schedules, and any issues encountered.
• Safely load, secure, transport, and unload merchandise.
• Receive and unload incoming inventory.
• Stock and consolidate inventory within the warehouse.
• Take physical inventory counts.
• Pull orders for delivery and shipping using an inventory management system and verify inventory accuracy.
• Prepare and load outbound delivery orders.
• Deliver inventory between Listen Up locations.
• Inspect, test, clean, and rate returns and trade-ins.
• Box and ship outbound small-parcel orders.
• Prepare pallets for outbound shipping.
• Assist customers with warehouse will-call pickups and answer incoming phone calls.
• Maintain a clean, organized, and safe warehouse and delivery environment.
• Break down and recycle boxes and other packing materials.
• Transport pallets, Styrofoam, and other recyclable materials to recycling facilities.
• Perform other reasonable duties requested by the Warehouse Manager.

• Clean driving record and commitment to safe driving
• Previous delivery driving experience strongly preferred
• Strong customer service and interpersonal skills
• Comfortable interacting professionally with customers in their homes, businesses, or at delivery locations
• Ability to safely handle and transport merchandise
• Team-oriented attitude
• Strong attention to detail
• Dependable and punctual
• Ability to work effectively in a fast-paced environment
• Ability to learn new processes, systems, and procedures
• Strong verbal and written communication skills
• Comfortable using computers and contemporary business software

• High School Diploma or equivalent
• Delivery, route driving, furniture/appliance delivery, installation support, moving, or other customer-facing delivery experience preferred

• Valid driver's license required
• Clean Motor Vehicle Record (MVR) required
• Must meet company requirements to operate company vehicles
• Must be 21 years of age or older due to company vehicle and truck-driving requirements

• Ability to lift and carry up to 50 lbs.
• Ability to safely move and handle merchandise during loading, unloading, and customer deliveries
• Standing and walking for extended periods, including up to 8+ hours per day
• Frequent entering and exiting of delivery vehicles
• Regular driving as part of assigned job duties