Supervisor, Transit System & Support; Commuter Rail

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD

Employee Benefits:

(RTD Represented

Employee Benefits:

Please refer to the Labor Agreement included in the above link for details.)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise Rail Operators, including training, coaching, performance management, and ensuring equitable treatment.
• Oversee daily rail operations by resolving operational issues, supporting Operators, and ensuring safe, reliable service delivery.
• Investigates accidents, incidents, disputes, disturbances, and customer complaints as assigned and in conjunction with dispatch and reschedules busses due to these disruptions in service. When investigating accidents, incidents, and potential substance abuse problems, assesses ability of operators to continue in service. Evaluates the severity of an accident scene and determines if the deployment of additional resources is required.
• Maintain real‑time communication with the Regional Operations Center to coordinate service adjustments and relay critical information.
• Respond to service disruptions and emergencies, implementing operational solutions such as single‑tracking, bus bridges, and medical response coordination.
• Ensure compliance with rail operating rules, policies, procedures, and federal regulations, including conducting fit‑for‑duty observations.
• Perform hazard analyses, safety assessments, and service reliability evaluations; monitor construction impacts and recommend operational adjustments.
• Document incidents and operational decisions and prepare reports for safety, compliance, and performance improvement reviews.
• Conduct inspections of stations, platforms, yards, and facilities to ensure safety, cleanliness, and operational readiness.
• Support customer service by assisting passengers, monitoring rider behavior, and ensuring adherence to agency rules and standards.
• Collaborate with internal departments, participate in committees, and support cross‑functional initiatives to enhance rail operations and service performance.
• Performs all other job‑related duties as assigned.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• One year in transit operations, maintenance, schedule making, or a related support function.
• Minimum of two (2) years of progressively responsible experience in light rail vehicle, rail vehicle, or heavy rail equipment maintenance operations. Experience must include working directly with operations staff and supporting safe and reliable vehicle operations
• Must be able to pass Division of Services for People with Disabilities (DSPD) background screening. This screening includes but may not be limited to: fingerprint‑based checks of national crime information databases, and/or state child abuse and elder abuse registries for offenses that may impact the ability of the applicant to have unsupervised contact with vulnerable populations.
• Must have a valid Colorado driver's license or the ability to obtain one within 90 days of hire. No DUI, DWI, or Reckless Driving violations in the past 5 years.
• Ability to obtain within 90 days of hire certification as a Commuter Rail Vehicle Operator and Conductor and maintain the certification.
• Ability to obtain within 90 days of hire FRA Designated Supervisor of Locomotive…