Operations Coordinator

Operations Coordinator

Branch Operations Coordinator - Fort Collins, CO – Nonexempt / Hourly – Reports to Divisional Operations Manager.

Salary Range: $27.00 To $30.00 Hourly

Position Summary The Branch Operations Coordinator supports efficient daily branch operations at Fort Collins, coordinating customer service, shipping & receiving, inventory control, order fulfillment, facility presentation, and overall branch workflow.

Customer Service

• Provide professional, responsive service to customers.
• Communicate timely and accurately about orders, product availability, and service needs.
• Resolve routine customer questions or concerns; escalation when necessary.
• Maintain positive relationships with customers, vendors, drivers, employees, and business contacts.
• Support a clean, organized, and professional branch environment.

Shipping & Receiving

• Coordinate daily shipping and receiving to support accurate, efficient order fulfillment.
• Pick, stage, inspect, receive, load, unload, and document materials per procedures.
• Verify inbound shipments for accuracy and enter into company systems.
• Ensure outbound orders are prepared, staged, and loaded for pickup or delivery.
• Coordinate with transportation, logistics, warehouse, yard, and other departments.
• Safely load and unload trucks manually, by forklift, or other material‑handling equipment.

Branch Operations Coordination

• Coordinate daily workflow, operational priorities, and order fulfillment needs with the Divisional Operations Manager.
• Monitor branch processes and communicate issues related to customer service, shipping, receiving, inventory, facility needs, equipment, or safety.
• Ensure accurate, efficient handling of orders – picking, staging, loading, receiving, and documentation.
• Identify routine operational issues and elevate employee relations, performance, scheduling, safety, or policy concerns.
• Support facility and equipment maintenance by identifying and reporting needs.
• Reinforce safety procedures, OSHA requirements, and safe equipment practices.
• Communicate professionally with internal and external stakeholders regarding branch operational needs.
• Represent the company professionally within the community and at customer or industry events.
• Perform other duties as assigned to meet business needs.

• Three years of hands‑on experience in warehouse, yard, branch, operations, customer service, or building materials.
• Strong customer service skills and professional communication ability.
• Knowledge of shipping, receiving, inventory, showroom, yard, and branch operations.
• Capacity to coordinate daily workflow, prioritize operational needs, monitor process accuracy, and appropriately address concerns.
• Strong written, verbal, and organizational skills.
• Proficiency with Microsoft Office, CRM systems, inventory systems, and other branch‑related software.
• Understanding of OSHA safety practices and ability to follow and reinforce safety policies.
• Valid driver’s license that meets company motor vehicle standards if driving required.
• Ability to obtain and maintain forklift certification.
• Ability to safely load, unload, move, and stage materials by hand, forklift, or other equipment, with or without reasonable accommodation.

• Work is performed in indoor office/warehouse and outdoor yard settings.
• Frequent outdoor work in varying weather conditions.
• Ability to lift, carry, push or pull up to 100 pounds without reasonable accommodation.
• Ability to operate a forklift and other material‑handling equipment for extended periods.
• Ability to operate a company vehicle requiring a valid driver’s license.

• 401(k) Plan with discretionary employer matching & profit sharing.
• Paid sick, vacation, jury duty, and bereavement leave.
• Multiple medical plan options.
• Dental and vision insurance.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Company‑paid and voluntary life insurance.
• Short‑term and long‑term disability coverage.
• Accident and supplemental insurance.
• Paid training and career development.
• Employee Assistance Program (EAP).
• Other value‑added employee benefits.
• Potential performance‑based bonuses or incentives, dependent on role‑specific goals and company performance.

Rio Grande Co. is an Equal Opportunity Employer. Employment decisions are made without regard to any characteristic protected by applicable federal, Colorado, or local law, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status.