Service Technician

Unox, a global market leader in the production of high-end ovens and certified as a Great Place to Work® in Europe for the seventh consecutive year and in the US for the second consecutive year, is seeking a Service Technician I to support our growing U.S. operations. This role is based in Denver, North Carolina
, and supports the Service Department by delivering high-quality after-sales technical support and contributing to the development of Unox service agents.

This position plays a critical role in ensuring timely and professional resolution of customer service needs, supporting service agent performance, and maintaining Unox-owned equipment for operational readiness. The Service Technician I serves as a role model for Unox culture and is an active contributor to continuous improvement and customer satisfaction.

• Embrace and promote the Taste of Success, actively supporting Unox culture and values
• Respond to customer technical support requests via phone, email, and web platforms
• Provide hotline support, including breakdown service dispatch, installation dispatch, follow-up on service calls, and after-hours support as required
• Support the management and development of Service Agents across all regions
• Assist in planning and achieving service team goals and performance objectives
• Communicate performance feedback to Service Agents to ensure customer needs are met
• Address customer complaints and resolve service issues in a timely and professional manner
• Ensure Unox-owned inventory is operational, available for sale, or ready for training use
• Authorize warranty service and approve service agent warranty invoices
• Stay current on industry standards, best practices, trends, and service benchmarks
• Lead and support continuous improvement initiatives focused on customer experience, training, quality, and efficiency
• Maintain a growth mindset to assess future needs, prioritize resources, and support departmental direction
• Collaborate cross-functionally to evaluate priorities and contribute to business action plans
• Foster a strong feedback culture through constructive, timely, and actionable communication
• Ensure compliance with all company health, safety, environmental, and quality policies
• Perform other duties as assigned

• Associate’s degree in electronics or a related field, or equivalent experience
• 1–2 years of relevant technical or service experience
• 3-phase power and electronics troubleshooting experience required; gas experience preferred
• Strong understanding of customer service principles and after-sales support processes
• Ability to work independently with minimal supervision and exercise sound judgment
• Strong problem recognition and complex problem-solving skills
• Effective verbal communication and active listening skills
• Ability to prioritize tasks and operate with a strong sense of urgency in a fast-paced environment

Unox is at the forefront of technology and innovation, offering employees opportunities to work directly within advanced operations and continuously improve processes.

Recognized as a Great Place to Work® for seven consecutive years in Europe, Unox fosters a culture of collaboration, accountability, and hands-on teamwork.

We invest in our people through ongoing training, real-world exposure, and clear development paths.

Unox supports employee wellbeing through a strong Wellbeing program, competitive benefits, and policies that encourage balance and long-term satisfaction.