ServiceNow Technical Consultant – Core Business Workflows

Grow with us. Lead with us. At Pioneer, you’ll work directly with executive teams, solving complex problems and shaping strategies that reset what’s possible. Sometimes the work is headline-worthy. Sometimes it’s foundational. But every project earns trust – and earns us the right to take on more. You’ll get the kind of access, challenge, and growth found at big firms – while helping build a company that’s scaling fast and guided by what we value.

If you're looking for meaning, momentum, and a seat at the table, you're in the right place.

As a Service Now Technical Consultant specializing in Core Business workflows, you will join a dynamic team in a fast-paced consulting environment dedicated to helping clients solve complex challenges and achieve exceptional results. You will play a key role in developing, configuring, and optimizing Service Now solutions across HR Service Delivery (HRSD), Source-to-Pay Operations, Legal Service Delivery (LSD), and Workplace Service Delivery (WSD), as well as adjacent employee and enterprise workflows.

You bring both technical depth and a strong understanding of HR, procurement, legal, and shared-services business processes to deliver scalable, high-quality solutions that meet customer needs.

• Develop, configure, and customize Service Now applications across HRSD, Source-to-Pay, Legal Service Delivery, Workplace Service Delivery, and related core business workflows, including forms, workflows, portals, and automation scripts.
• Build and extend employee-facing experiences using Employee Center, Service Portal, and Now Mobile.
• Configure HRSD capabilities such as HR case and knowledge management, lifecycle events, journeys, employee document management, and integrations with HRIS platforms.
• Implement Source-to-Pay and procurement workflows, including sourcing, supplier management, and ERP integrations.
• Integrate Service Now with enterprise systems such as HRIS, ERP, payroll, e-signature, and contract management platforms.
• Research and recommend optimal technical approaches to achieve desired outcomes in alignment with Service Now best practices.
• Conduct unit testing, assist with UAT, and ensure the delivery of high-quality, maintainable solutions.
• Troubleshoot and resolve technical issues during development and deployment phases.
• Stay current with Service Now platform updates, releases, and emerging capabilities.
• Collaborate closely with Solution Architects, Business Process Consultants, and Engagement Managers to align technical solutions with business goals.
• Contribute to continuous improvement of development standards, reusable components, and delivery methodologies.

• 2+ distinct Service Now deployments, including at least one in HRSD, Source-to-Pay, Legal Service Delivery, Workplace Service Delivery, or a related core business workflow (e.g., CSM).
• 3+ years of experience in Service Now development, configuration, or administration within a consulting or enterprise environment.
• Experience partnering with HR, procurement, legal, or shared-services stakeholders to translate business process requirements into platform solutions.
• Demonstrated experience with the Software Development Lifecycle (SDLC) and Agile delivery methodologies.
• Familiarity with Service Now’s Now Create implementation framework preferred.
• Industry experience in Energy & Utilities, Healthcare, or Manufacturing is a plus.

• Service Now Certified System Administrator (CSA) required.
• Service Now Certified Application Developer (CAD) required.
• At least one Certified Implementation Specialist (CIS) certification in a core business workflow preferred, such as CIS–HRSD, CIS–Source-to-Pay Operations, CIS–CSM, or equivalent (Legal Service Delivery and Workplace Service Delivery…