Customer Service Representative – Sales & Product Specialist

Our Company

Steele Rubber Products is an industry leader in manufacturing high quality rubber parts and sealing solution for the automotive, RV, and marine aftermarket audience. With a history of over 65 years, we take pride in our reputation for delivering top-notch products and extraordinary customer care.

As a Customer Service Representative - Sales & Products Specialist, you’ll support customers and help convert questions into the right purchase decisions by pairing service excellence with consultative selling.

• Serve as the primary contact via phone, email, and chat
• Resolve inquiries and issues with professionalism and accuracy
• Enter and manage orders; process returns, exchanges, and credits
• Proactively follow up on quotes, prior purchases, and open opportunities
• Identify upsell/cross-sell options and support promotions to help meet team sales goals
• Build product knowledge, stay current on updates, and share customer feedback internally

• High school diploma or equivalent
• 4+ years in customer service, sales, or a blended customer-facing role
• Demonstrated ability to influence purchasing decisions
• Strong written/verbal communication and relationship-building skills
• Comfortable learning and explaining technical/specialty products
• Proficiency with CRM/order tools and Microsoft Office; able to calculate discounts/percentages

This is a full-time role scheduled Monday through Friday, 9:00 AM–6:00 PM, starting at $17.00/hour. Your day is structured around steady customer communication and careful documentation, with time set aside to review open quotes and follow-ups. You’ll work primarily using phone and computer systems, coordinating across channels as customer needs shift. The environment may be office-based, hybrid, or remote depending on business needs, and occasional overtime may be needed during peak periods to keep response times and order flow on track.

• Medical insurance
• 401(k)
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

Salary: $17 per hour