Operations Resolution Coordinator

Operations Resolution Coordinator

Harlequin, a division of Harper Collins, is seeking an Operations Resolution Coordinator (1st Shift, 8:00am-4:30pm).

The Operations Resolution Coordinator is responsible for performing process audits, investigating, tracking, and assisting in resolving quality issues/concerns.

Process Auditing & Compliance

• Coordinate (and/or perform), collect, and communicate all warehouse audit activity – highlighting exceptions/opportunities.
• Using flowcharting and other mapping techniques, record the sequence of process steps taken and identify discrepancies between defined processes and actual practices.
• Research variations to process and assist in the establishment of standard practices.
• Completes and maintains process audit paperwork and records.
• Monitor and track the effectiveness of corrective actions.
• Develop and update quality auditing procedures and checklists.
• Escalates risks or conflicts when appropriate.
• Must be able to perform stock verifications and quality checks.
• Perform root cause analysis.

Quality Control & Investigations

• Coordinate (and/or perform) quality checks/sortation, as well as product and location audits.
• Monitor, document and research quality control complaints received via internal and external customers.
• Identify and suggest process improvements.
• Works closely with associates, team leaders, and supervisors when conducting investigations and gathering information about process adherence issues.
• Gather and summarize supporting data from information systems and paper records to help resolve issues.
• Back-up quality auditor as needed.
• Provide timely feedback to supervisors and leadership to ensure issues are resolved.
• Lead investigations.

Training & Process Improvement

• Deliver on the floor training and refreshers to associates regarding quality standards and processes.
• Participates in process improvement projects.

Team Collaboration & General Duties

• Works collaboratively with our business partners at HDC, in Toronto, and in Montage.
• Works collaboratively with all teams and must demonstrate support of Harlequin's Guiding Behaviors when working with others.
• Supports 5S initiatives ensuring areas are clean and free from debris.
• Performs marginal tasks.

Education, Experience &

Skills:

• High School diploma or GED required. 1 – 3 years' experience in Quality.
• Experience working in a distribution and/or manufacturing environment.
• Proficiency with computers including MS Office & Outlook.
• Demonstrated solid communication and interpersonal skills. Professional verbal and written communication. Ability to communicate at all levels. Strong listening and interpretation skills.
• Knowledge of Management Warehouse Systems (PkMS preferred) a plus.
• Strong problem solving and decision-making skills.
• Ability to work under strong demands and multi-task in a fast-paced environment. Must be able to manage time by changing priorities.

Mathematical

Skills:

• Must be able to perform addition, subtraction, multiplication, division, decimals, fractions, and English/Metric conversions.
• Must be able to read production report data and verify/audit data.

Reasoning Ability:

• Must be able to identify a problem and implement a quick solution in order to meet the production and quality requirements.
• Must be able to read, analyze and interpret data in report form and make decisions based on the information the data portrays.
• Must have a general understanding of entire replenishment operation in order to make staffing and scheduling adjustments as necessary.

Supervisory/Leadership Requirements:

• Has no direct supervisory responsibility.

Physical Demands:

• Frequently required to stand, walk, hear, grasp, operate objects and controls, reach with hands and arms, use computer, use close and distant vision and adjust focus.
• Regularly required to stand, bend, work on a computer, crouch, and lift weights up to 35 lbs., push up to 100 lbs. on a cart.
• Occasionally required to sit.
• Must be comfortable working on the warehouse floor and moving between departments when needed.

Work Environment:

• Frequently required to work near moving equipment.
• Frequently works in noise of moderate volume.
• Occasionally smells diesel fumes from…