Planetree Person-Centered Care Consultant - Colombia

* Cover Letter required

* Candidates must be fluent in Spanish and English

* Must reside and have the legal right to work in Colombia

* Applications must be submitted in English

Planetree, a global non-profit organization working to humanize the healthcare experience, is growing and requires a Person-Centered Care (PCC) Consultant, Americas Colombia to join our highly engaged consulting team, charged with turning "concept into reality" by partnering with healthcare organizations around the world to implement evidenced-based, PCC practices. Our PCC Consultants work alongside client teams, "rolling up their sleeves" to identify, implement, and sustain PCC improvement opportunities and drive cultural transformation in complex operating environments.

Our consultants wear many " hats ": trainer, facilitator, coach, champion, data analyst, advocate, listener, and communicator (from board room to bedside). This is an ideal opportunity for someone who thrives in a fast-paced, client-facing role and wants to engage with organizations worldwide to advance a compassionate, person-centered vision for healthcare.

PCC Consultants apply their deep understanding of the global healthcare landscape - including industry trends and key challenges and priorities - to meet client needs. They own the day-to-day client relationship and partner to implement person-centered care practices. They work cross-functionally with internal team members to identify new opportunities to address client challenges, ensure solutions are implemented on time, and align with the client's PCC strategy.

Consultants will proactively leverage best practices, proactive coaching, and relationship management to support client success.

The ideal candidate will have prior experience implementing Planetree's evidence-based framework for person-centered care and/or deep experience implementing PCC practices within a complex healthcare environment.

* Coach and support staff at client healthcare organizations to implement Planetree's PCC Framework according to the Planetree Method. This includes but is not limited to presentations, workshop facilitation, conducting assessments, and providing both oral and written reports and recommendations

* Provide daily oversight and management of assigned client relationships and projects, supporting effective implementation of Planetree contracted programs and services

* Demonstrate an understanding of the complex challenges facing healthcare organizations and how Planetree programs align with improvement/transformation activities

* Cultivate relationships with assigned clients and engage with them as active partners, embodying Planetree's "roll up your sleeves" approach to partnership and service

* Serve as a trusted advisor and confidante to senior leaders at client organizations, enabling and promoting positive organizational change

* Understand, implement, and teach process improvement methodologies

* Actively and curiously engage in continuous learning related to the evolution of person-centered care

* Demonstrate an ability to consolidate large datasets into distilled themes and recommendations, including an understanding of relationships between qualitative and quantitative data

* Independently manage travel to both domestic and international locations

* Complete required training and maintain competency in all Planetree products and services

* Seek feedback and review evaluation data to support continuous improvement in service delivery

* Deliver services and content with high fidelity according to internal guidelines

* Continuously evolve and improve Planetree tools and resources to advance PCC and organizational mission

* Contribute to the development of curricula, plans of engagement, and assessment tools to support the needs of healthcare organizations

* Collaborate with sales teams as required for complex proposals, client requirements, and requests for proposals

* Prepare presentations and speak at conferences to represent Planetree and its services as required

* Contribute to Planetree thought leadership through webinars, case studies, outreach, etc.

* Live and uphold the in all interactions with colleagues, partners, and clients

* Be a reliable, kind colleague and partner in delivering high-quality programs and services to advance Planetree's mission

* Demonstrate and convey compassion and empathy, partnership and collaboration and humility and openness

* Be willing to give and receive constructive, just-in-time feedback

* Contribute to Planetree's organizational learning and development by bringing field experiences and insights back to the team to drive innovation

* Complete mandatory training as required

* Manage and update all client information in Salesforce

* Track billable hours for client work to maintain accurate invoicing

* Ensure minimum billing targets are achieved based on client delivery obligations

* Manage budgets and contract spend-down for client engagements and conduct follow-up on accounts receivable as required with…