Planetree - Regional Coordinator Americas

Planetree - Regional Coordinator Americas

Planetree, a non‑profit organization which pioneered the modern movement of person‑centered care, is seeking an organized and energetic team member to join our AMERICAS team as Regional Coordinator / Account Manager.

Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization, working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person‑centered models of care. Planetree is an advocacy organization, working with ministries of health and health‑related NGOs around the world to promote person‑centered care (PCC) as a model for improving quality of health care and services.

And, through partnerships with universities in several countries, Planetree is changing the way that person‑centered approaches to care are studied – and taught to future generations of healthcare professionals.

Reporting to the Regional Director AMERICAS, the Regional Coordinator AMERICAS is responsible for supporting the team in delivering Planetree services and growing the business across the region. The Regional Coordinator plays a central coordination role between client organizations, internal teams, and contracted team members to ensure smooth project execution aligned with Planetree’s standards and PCC Framework. This represents an exceptional opportunity for a mission‑driven, collaborative team player who is passionate about improving healthcare and creating a world where patients are respected and engaged in their care
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Client & Account Management

• Support PCC Consultants in onboarding new clients and in managing client services as required
• Serve as the Account Manager to all regional accounts to ensure delivery of high‑quality services and experiences
• Facilitate communication between clients and Planetree's internal departments
• Review and alert team members to upcoming renewing memberships and certifications
• Manage contract information for vendors offering services to the AMERICAS region
• Monitor progress, risks, and dependencies to ensure on‑time delivery of services
• Ensure all project activities comply with Planetree’s policies and principles where applicable
• Support business development efforts by assisting with proposals, briefings, and presentations for prospective clients
• Ensure proper handling and follow‑up of accounts receivable related to assigned clients, coordinating with the finance team where required
• Ensure that Salesforce and all other systems are updated with correct and accurate client information
• Ensure the consistent application of technology system policies and procedures in the region

Teamwork & Culture

• Collaborate effectively with internal Planetree teams including Sales, Certification, Education, and Consultancy
• Support the Regional Director in communication and coordination with key stakeholders such as ministries of health, healthcare leaders, and regional partners
• Contribute to sales activities by supporting the preparation of proposals, client briefings, and presentations
• Coordinate logistics for virtual or on‑site trainings, workshops, and learning sessions
• Ensure timely delivery of toolkits, guides, client education materials, and certificates for participants
• Support planning for regional business trips and help generate leads during conferences and industry events
• Contribute to Planetree’s organizational learning by bringing field experiences to drive innovation
• Participate in internal improvement initiatives and global knowledge‑sharing efforts
• Serves as strong communicator who ensures team members are appropriately informed and engaged
• Complete mandatory training as required
• Live and uphold the Planetree Mission, Vision, and Values
• Stay informed on healthcare trends, regulatory developments, and cultural dynamics across key AMERICAS markets
• Share relevant insights with internal teams to help adapt strategies, tools, or services for the regional context

Communication/Marketing & Representation

• Represent Planetree professionally in meetings,…