Medical Administrative Assistant Shelton Family Healthcare

Description

Griffin Health is an independent, not-for-profit healthcare system in Derby, Connecticut, dedicated to person-centered, high-quality care for over 130,000 residents. Anchored by Griffin Hospital—a 160-bed acute care community teaching hospital and Planetree International’s flagship facility—Griffin Health emphasizes kindness, respect, and active patient engagement. Recognized nationally and internationally for clinical excellence, patient satisfaction, and social responsibility, Griffin has earned honors such as Newsweek’s “World’s Best Hospital” list for the last 5 consecutive years, LOWN Institute’s top state ranking for outcomes, and Becker’s “100 Best Community Hospitals” designation, as well as Fortune's Magazine's “100 Best Companies to Work For”.

The organization fosters a supportive, wellness-focused work environment with programs like Griffin Age Less, empowering caregivers to thrive physically, emotionally, and professionally. Through innovation, community outreach, health education, and food‑security initiatives, Griffin Health advances whole‑person healing and strengthens the communities it serves. Griffin’s suburban atmosphere offers an easy commute, away from congested cities with easy to find free parking. Employees can also take advantage of generous benefits and wellness programs that add distinct advantage in its employee compensation.

This role will support daily operations by managing phone volume, assisting with clinical and administrative work queues, completing medication prior authorizations, rooming patients as needed, performing point‑of‑care gap closures, and scanning and labeling faxed documents.

• Prepare and process correspondence on behalf of assigned medical offices/providers.
• Review and update patient insurance information in the medical record as assigned.
• Process/file documents within EMR into patient chart.
• Re‑route documents to appropriate office locations in EMR.
• Send completed pre‑op paperwork to surgical practices/hospital/etc.
• Review & update patient upcoming appointment copay information.
• Submit and follow up on requested tests and referrals ordered by provider.
• Monitor and prioritize inbound results, clinical documents and patient cases in EMR, and work with providers and other support staff to address/close.
• Other duties as assigned.

• Bachelor’s degree in biology, chemistry, health sciences, public health or related field preferred.
• High school diploma or equivalent required.
• Strong computer & data entry skills required.
• Experience in EMR strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.