Customer Service Rep; N. Rock Road, Suite

Domino's Customer Service Rep (06346) – 2100 N. Rock Road, Suite 600

Employment Type: Full-time
Job Category: Store Customer Service Rep

Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino’s uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances.

• Receive and process telephone orders.
• Handle sensitive and confidential customer information responsibly.
• Execute credit transactions.
• Provide quality customer service through positive and professional interaction with customers in person or by phone.
• Work as part of a team, assist others, arrive on time for shifts, support other workstations during shift, and complete all closing duties, including cleaning, at the end of each shift. Contribute to an atmosphere of teamwork, energy and fun.
• Operate all equipment; clean equipment and facility daily; perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Make correct monetary change.
• Have verbal, written, and telephone skills to take and process orders; motor coordination between eyes and hands to rapidly and accurately perform precise movements with speed.
• Enter orders using a computer keyboard or touchscreen.
• Stock ingredients from delivery area to storage, work area, walk‑in cooler; take inventory and complete associated paperwork.

STANDING: Most tasks performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" – 48".

WALKING: Walking generally in short distances for short durations.

SITTING: Paperwork normally completed in an office at a desk or table.

LIFTING: Bulk product deliveries (twice a week or more) lifted/moved to walk‑in cooler or other sections. Deliveries may include cases weighing up to 50 lbs.

CARRYING: Large cans (3 lbs, 7 oz), pizza sauce (30 lbs), trays of pizza dough (12 lbs per tray).

PUSHING: Trays placed on dollies; force up to 7.5 lbs to push.

CLIMBING: Infrequently navigate stairs or climb a ladder.

STOOPING/BENDING: Forward bending necessary at pizza assembly station; duration 30–45 s repeated continually.

CROUCHING/SQUATTING: Occasional.

REACHING: Continuously; up, down, forward. May reach above 72".

HAND TASKS: Eye‑hand coordination essential; use of hands continuous; frequent pinching required for pizza boxes.

MACHINES, TOOLS, EQUIPMENT, WORK AIDS: May use pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel.

EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks; in‑store temperatures 36–90°F; sudden changes; fumes from food odors; exposure to cornmeal dust; cramped quarters; hot surfaces/tools (up to 500°F); sharp edges; moving mechanical parts.

SENSING: Talking and hearing on telephone; near and mid‑range vision for most tasks; depth perception; ability to differentiate hot and cold surfaces.

TEMPERAMENTS: Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Must be 16 years of age or older.
Possess basic math and problem‑solving skills.
Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise.
Must be cross‑trained and perform other workstation duties within the restaurant as needed.
Bilingual in certain markets.
Non‑exempt, hourly position.