Customer Service Coordinator

Job Summary

The Customer Service Coordinator’s mission is to assist customers with product orders while performing various office duties daily and when requested. Under the direct supervision of the Customer Support Manager, they will be expected to have strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. This employee will play a key role in supporting MC2 customers while ensuring smooth communication with a focus on detail and accuracy.

This job is ideal for a self‑starter who thrives in a positive environment and enjoys contributing to a team.

• Answers incoming phone calls and routes them to the appropriate party.
• Serves as the primary point of contact for specific customers.
• Greets visitors at the door and directs them to the appropriate department or employee.
• Performs office tasks such as filling printer paper and distributing mail.
• Provides cost, lead time, and status information to customers via email and/or telephone.
• Coordinates professional responses to customer requests.
• Approves and provides repair quotes to customers.
• Enters and archives customer purchase orders, repair orders, scrapped orders, and cancellations into the company’s MRP and Kinetic systems.
• Collaborate with other departments (Engineering, Production, Accounting, Quality, and Materials) to support customer requests.
• Assists with Accounting to help invoice and update purchase orders to receive payment, as necessary.

• Performs other assigned duties as deemed necessary or as required.