Chart Desktop Management- RN

Department:
Clinical Operations

Reports To:

Nurse Manager

Location:

Remote
Employment Status:
Full-Time
FLSA Status:
Hourly, Nonexempt

The Chart Desktop Management Registered Nurse is a full-time, remote clinical support position responsible for the daily ownership, monitoring, management, follow-up, and timely closure of assigned Athena One provider staff buckets and clinical desktop work across designated providers and care teams.

The position serves as a centralized clinical resource for provider-directed results, patient communications, portal messages, referrals, orders, clinical documents, follow-up needs, and other work routed to assigned provider staff buckets. The RN prioritizes work according to clinical urgency, ensures time-sensitive items are addressed appropriately, tracks unresolved items through completion, and escalates concerns in accordance with provider direction, organizational policies, established workflows, and registered nursing scope of practice.

This is a newly created position. The responsibilities, workflows, performance expectations, and processes associated with the role will continue to be developed and refined with input from the employee selected for the position. The employee will be expected to actively participate in establishing effective workflows, identifying barriers, and recommending improvements as the role evolves.

The Chart Desktop Management Registered Nurse works collaboratively with the Nurse Manager, providers, and on-site clinical teams, allowing on-site staff to remain focused on direct patient care and efficient clinic flow.

The essential duties and responsibilities include the following. Other duties may be assigned.

• Maintains primary responsibility and accountability for assigned Athena One provider staff buckets and clinical desktop work during scheduled work hours.
• Continuously monitors assigned work queues and prioritizes items according to clinical urgency, patient-safety considerations, established timelines, provider direction, and organizational workflows.
• Reviews and manages clinical messages, provider-directed results, patient communications, portal messages, incoming clinical documents, referrals, orders, and other work routed to assigned provider staff buckets.
• Completes appropriate follow-up or routes items to the provider, triage team, or another appropriate team member when additional review, direction, or action is required.
• Follows established protocols for abnormal or critical results, promptly escalating findings to the appropriate licensed provider and confirming that timely follow-up occurs.
• Communicates provider-directed test results, care instructions, follow-up testing, referrals, and other clinical information to patients in accordance with provider direction, approved protocols, organizational policy, and registered nursing scope of practice.
• Documents patient outreach, nursing communications, provider instructions, unsuccessful contact attempts, and follow-up actions accurately and promptly in the electronic health record.
• Tracks unresolved, pending, overdue, aging, or incomplete clinical items through completion and performs the follow-up or escalation necessary to reduce the risk of missed or delayed care.
• Recognizes patient messages involving new or worsening symptoms or other concerns requiring nursing assessment and routes those messages to the established triage workflow.
• Responds to urgent or potentially emergent concerns in accordance with organizational emergency protocols, including immediate nursing assessment and escalation to an appropriate provider, clinical leader, or emergency service when indicated.
• Does not routinely perform clinical triage. Triage may be performed when necessary to address an emergent concern or when specifically directed under an approved organizational workflow.
• Coordinates provider-directed follow-up related to referrals, specialist recommendations, laboratory testing, diagnostic imaging, hospital or emergency department records, and other continuity-of-care needs.
• Reviews and follows up on referral- and order-related desktop items to support timely processing, patient communication, and completion.
• Provides patient education related to provider-directed care plans, testing, and follow-up recommendations within registered nursing scope of practice.
• Maintains awareness of provider schedules, absences, and covering-provider…