Boarding & Dog Daycare Supervisor

Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!

The Pet Pro Lead is a position within the Resort and reports directly to the Resort Manager and General Manager. We believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, and quality assurance.

Animal experience is required. We are busiest on the weekends and holiday time frames so you must be available for many of these. You must be able to successfully complete tasks in a timely fashion in a fun, fast paced environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.

As a Pet Pro Lead, you are part of a larger team who is focused on the daily pet care of our guests. You’ll report to the RM and GM and work a variety of shifts to handle everything from walking dogs, feeding and administering medicines, cleaning their rooms, playing with dogs + cats and loving them as if they were your own.

You’ll not only communicate with the pet(s), but also have a lot of interaction with pet parents. You’ll document what you are seeing and be ready to share with your manager and the pet parent.

• Must coach and train team members
• Must be able to handle dogs of all sizes and cats
• Must enjoy working with both people and pets
• Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
• Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
• Must be able to follow directions and comply with processes and procedures
• Must have a keen sense of observation when observing the pets
• Must be able to perform physically demanding tasks and stand for long periods
• Knowledge of different breeds and body languages is preferred but not required
• Knowledge of dogs in a group setting preferred but not required

• Ensure that each guest is treated with respect and dignity
• Ensure that all guests are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis.
• Clean up dog and cat eliminations constantly throughout your shift.
• Walk dogs on leash to and from outside exercise areas.
• Engage in play activities with pets including: fetch, exercise walks, chase, agility, follow the leader, recall and basic obedience games, etc.
• Supervise activities of multiple dogs throughout the day
• Monitor closely for any potential conflicts or escalations and redirect or remove one or more dogs from the situation as needed
• Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms.
• Monitor guest’s health by daily charting of eating and elimination habits. Dispose of and clean up any stool and urine.
• Monitor guest’s reaction to playtimes and general demeanor by charting playtime interactions.
• Follow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists.
• Pay specific attention to special handling notes, (Meds Person to Feed, Aggressive, Separate for Feeding, etc.)
• Immediately alert front staff and MOD when a guest is ill or exhibiting odd behavior - follow-up by filling out a Health Concern form and turning it into a shift lead/manager.
• Operate washer and dryer to clean pet belongings, towels, etc. Ensure…