Front Office Manager

Front Office Manager

Location:

Derry | Full-Time | Permanent | Competitive Salary

Our client's established hotel in Derry is entering an exciting new phase of significant investment and development. With upgraded facilities and a clear strategic vision for growth, this is a pivotal time to join the business and contribute to shaping its next chapter.

We are seeking a dynamic and motivational Front Office Manager to lead the front desk operation and build a high‑performing, service‑driven team. This role is central to the hotel's success. You will take ownership of the entire front office function, ensuring operational efficiency, exceptional guest experiences, and consistent service standards during a period of transformation and growth. You will be a visible leader – confident, organised and passionate about hospitality – capable of energising your team and driving accountability.

• Lead and manage all front office operations, including reception and guest services
• Recruit, train and develop a motivated, guest‑focused team
• Drive a culture of professionalism, efficiency and service excellence
• Ensure seamless check‑in and check‑out experiences
• Monitor guest feedback and implement continuous improvement initiatives
• Oversee rota management, staffing levels and departmental performance
• Work collaboratively with housekeeping, F&B and senior management to ensure operational alignment
• Manage room allocations, occupancy levels and front office systems effectively
• Handle escalated guest issues with confidence and professionalism

• Proven experience in a Front Office leadership role within a hotel environment
• Strong team‑building and staff development capabilities
• Hands‑on management style with high attention to detail
• Excellent communication and interpersonal skills
• Commercial awareness and understanding of occupancy and revenue performance
• Ability to lead through change and drive standards in a developing environment
• A genuine passion for delivering outstanding guest experiences

Join a hotel at an exciting stage of redevelopment and growth. Play a key role in shaping service standards and team culture. Work within a forward‑thinking and investment‑led environment. Genuine opportunity to make a measurable impact.

If this sounds like the right role for you, please send your up‑to‑date CV and a brief cover note to our multi‑sector team for immediate and confidential consideration.