Hotel Receptionist

We are recruiting for a Hotel Receptionist to join the team at Thurlestone Hotel & Spa. This role also includes event-related responsibilities; you will oversee the planning and coordination of the limited number of events hosted at the hotel.

Live in accommodation is available in our fully refurbished staff accommodation just a 10 minutes’ walk from the hotel.

Thurlestone Hotel & Spa is a luxury, family-owned, 4-star 65-bedroom hotel situated on the spectacular South Devon coast. The hotel includes the 2 AA Rosette Trevilder Restaurant, Voyage Spa, 9-hole golf course, The Village inn Pub as well as a range of sports facilities including tennis and a seasonal kids club.

Our mission statement is “we strive to exceed our guests’ expectations so they wish to return” and we know that we would not come close to achieving this without the wonderful people that work here.

Delivering the high-levels of hospitality and first-class service that guests have experienced here for 130 years would not be possible without the right team so when recruiting we are looking for people with the right personality, attitude and passion to deliver an exceptional experience to all of our guests and support their colleagues at all times.

As a Hotel Receptionist you will be the first point of contact for guests and ensure they are greeted with genuine warmth to the hotel and are made aware of the Hotel amenities and locality. Furthermore, you will be the front-line for all of our events to ensure every event is a success. You will handle all aspects of events from enquiry to execution.

• Be fully conversant with the Hotel Property Management System.
• Be fully conversant with spa treatments and spa days and process reservations and confirmations accurately.
• Be fully conversant with Trevilder and Village Inn procedures and process reservations accurately.
• Welcome and register guests on arrival and accommodate special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Planning, preparation and delivery of festive, group, wedding, events &conference reservations.
• Be the hotel’s main point of contact for all hotel show rounds, in-person enquiries and email enquiries.
• Working with the Reception Manager, Head Chef and General Manager to create event contracts and oversee the invoicing of rooms, food and beverage, equipment for events at the hotel.

• Yearly Profit-Related Pay Bonus
• Tips
• Discounted Hotel Stay (our sister property and Pride of Britain hotels)
• Complimentary gym and spa usage
• Complimentary on-duty meals
• Complimentary parking
• Food & Beverage discounts
• Gift Voucher discounts
• Discounted Friends & Family rates
• Employee Assistance Programme
• Professional Development & Training

Job Types: Full-time, Part-time, Permanent

Pay:
From £13.00 per hour

• Discounted or free food
• Employee discount
• Gym membership
• On-site parking
• Referral programme

Kingsbridge, TQ7 3NJ
: reliably commute or plan to relocate before starting work (required)

Experience:

Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Work Location:

In person