Spa Reception Team Leader

Location: Finlake Holiday Resort, TQ13 0EJ

Hours: Full-time, 40 hours per week

Salary: £28,225.60 per annum

Availability: Evening and weekend availability required

Job Type: Permanent

Are you a passionate and experienced spa professional with a natural flair for leadership and delivering exceptional guest experiences?

At Haulfryn, we’re looking for a Spa Reception Team Leader to join our team at Finlake Holiday Resort. This is a fantastic opportunity to step into a leadership role where you’ll support the Spa Manager in delivering a seamless, high-quality guest journey while guiding and developing a small reception team.

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service
• Company Sick Pay
• Pension Scheme & Life Assurance
• Be part of a company with 90 years of family values and a commitment to sustainability

In this varied and guest-focused role, you will:

• Lead and support the Spa Reception team
  , ensuring smooth day-to-day operations
• Deliver a warm, welcoming and professional experience for all guests and members
• Answer telephone calls and respond to emails in a professional and timely manner
  , supporting all guest enquiries
• Be confident in promoting spa treatments and products
  , ensuring guests receive accurate and up-to-date information
• Manage the spa booking diary
  , optimising therapist utilisation and guest satisfaction
• Support team development through coaching, guidance and day-to-day leadership
• Handle guest queries, feedback and complaints in a calm and professional manner
• Assist with stock control, ordering and retail product management
• Ensure the spa environment is maintained to high standards of cleanliness and presentation
• Follow and promote all Health & Safety, hygiene and operational procedures

We’re looking for someone who brings:

• Previous experience in a spa, wellness or hospitality environment
• Leadership or supervisory experience
  , with a passion for developing others
• Excellent customer service and communication skills
• Strong organisational skills and the ability to multi-task in a busy environment
• A good understanding of spa treatments, products (e.g. Elemis) and guest experience standards
• A proactive, professional and positive approach
• Experience with spa booking systems
• Strong retail or treatment upgrade experience

With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations: Work in a place that inspires
• Family Values: Join a supportive, community-focused team
• Nurturing Nature: Sustainability is at the heart of what we do

If you’re ready to lead a team and deliver exceptional guest experiences in a luxury spa environment, we’d love to hear from you.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.