Executive Head Housekeeper

Executive Head Housekeeper – Everglades Hotel

Location:

Prehen Road

We provide exceptional experiences to our guests. The Executive Head Housekeeper will lead the Housekeeping Team and manage the day‑to‑day operation of our busy hotel housekeeping department. The role requires 35 hours per week (five shifts over seven days, including weekends) with flexible hours from 6:00–4:00, depending on schedule.

Salary: £30,000 per annum, based on experience.

Benefits include free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.

• To manage and motivate employees through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity
• To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to the financial performance of the housekeeping function, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed
• To ensure Hastings quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement
• To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems
• To ensure all housekeeping employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards
• To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction
• To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards
• To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests
• To ensure you and the team assist guests with any reasonable request for hotel services
• To ensure you and the team respond to complaints and find the appropriate solution
• To ensure all housekeeping and laundry equipment is properly maintained to maximise operating efficiency
• To ensure the security of guest bedrooms and storage areas is maintained at all times
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position
• To assist with the recruitment, selection and utilisation of housekeeping employees to achieve the optimum use of employee resource in line with business peaks and troughs
• To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position
• To ensure the hotel's compliance with relevant legislation
• To carry out Duty Manager duties as required
• Any other duties as required by management

• Hospitality

• Right to Work in the United Kingdom
• Good Command of English Language
• Previous management experience in a similar role
• Housekeeping experience
• Experience of Managing a team
• Experience in preparing rosters, wage forecasting, budgeting and cost control procedures

• Previous housekeeping experience in a hospitality/hotel environment

Closing Date:
Tuesday 28th July 2026

Contract Type:
Full-time

Hastings Hotels is an Equal Opportunities Employer.