Night Porter

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Everglades Hotel

Under the leadership of our Inspiring General Manager Sam Denning , you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

Hours are from 11pm-7am, including weekends.

The rate of pay for this casual position ranges from £9.55 - £12.75ph depending on age.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit

Hastings Hotels is an Equal Opportunities Employer.

About You

We would love you to have a passion and commitment to excellent guest service.

About The Role

To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.

1.To serve and assist guests for the duration of the night.

2.To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.

3.To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality

4.To ensure you are aware of all hotel services and are proactive in the sale of these to guests.

5.To ensure you handle, store and deliver guest luggage to the appropriate destination.

6.To provide a guest car parking valet service.

7.To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.

8.To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.

9. To ensure all equipment and materials are used in correct manner and any problems are reported immediately.

10.To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.

11.To maintain the security of stock areas at all times, immediately reporting any breaches.

12. To comply with all health, safety, hygiene and licensing policies and procedures.

13.To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.

14.To ensure all guest enquires are handled efficiently and effectively.

15.Any other duties as required by management.

Required Criteria

• A right to work within the United Kingdom
• Work well under pressure and be a team player
• Good attention to detail
• Smart well groomed appearance
• Customer care experience
• Excellent communication skills

Desired Criteria

• Educated to GCSE Standard or the equivalent including English and Maths
• Previous experience of working nights
• Driving licence with no penalty points

Skills Needed

Ability to Identify and Anticipate needs, Hospitality, Exceptional Customer Service Skills, Local Knowledge Skills, Fault Reporting/Troubleshooting, Exceeding Customer Expectations

About The Company

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our properties boast exceptional interior design and are meticulously maintained, while we source local food and drink to provide our guests with an unparalleled dining experience. At Hastings Hotels, we understand that our guests remember the small details, such an open fire in the front hall, supremely comfortable beds, and fabulous breakfast.

Thats why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification, and we can help you attain that. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

Company Culture

At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us.

This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Irelands top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do.

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