Customer Solutions Technician

What you will do

Customer Solutions Technicians are field based and are required to carry out routine inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry.

All of our technicians undergo full paid training and receive a company van, uniform, tools and a basic salary with a competitive incentive scheme.

• Check correct functionality of systems, including but not limited to the following: replace all detector batteries where necessary, test panel and backup batteries, replace them where necessary, check correct activation of the warning sounders, verify that the system operates normally on standby batteries, inspect all detection devices, confirm activation of signaling equipment to the Alarm Receiving Centre, check and clean CCTV and Wi‑Fi cameras, install and commission systems, building upon knowledge of intruder alarms, CCTV, doorbells and access control systems.
• Deliver a high‑class customer experience by providing a high standard of customer service, solving problems, building customer relationships and identifying sales opportunities to earn personal reward.
• Promote JCI as a market leader with a positive brand image by presenting customers with a positive image of JCI employees in line with Johnson Controls values.
• Liaise with the service bureau in line with company requirements and procedures.
• Accurately complete details of work on the mobile data device according to work instructions and codes of practice if necessary.
• Keep accurate records, comprehensive mileage and expense documentation and timesheets.
• Undertake other reasonable duties as requested by line manager.

• Full UK manual driver’s licence.
• Ability to carry and climb ladders and to work at height.
• Practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
• Availability to work on a rota based on‑call shift.
• Reliability, trustworthiness, self‑motivation, ability to work alone as well as in a team.
• Excellent communication and relationship building skills and ability to exceed customer expectations.
• Familiarity with the use of technology such as smartphones, tablets and PCs.
• Security check will be conducted once an offer has been made to the successful candidate.
• Preferred: electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.

• Basic salary plus bonus.
• Pension.
• Company van, tools, uniform.
• iPad + company phone.
• Personal career development.
• 25 annual holidays plus bank holidays.