Revenue & Billing Analyst

About Open Loop

Open Loop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

Open Loop's mission is to bring care anywhere by powering telehealth solutions nLoop is looking for a Revenue & Billing Analyst to join our team remotely or at HQ in Des Moines, IA. In this client-facing role, you will own billing activities for an assigned portfolio of accounts, interpret commercial contracts, calculate fees and payout distributions, prepare accurate invoices and payments, and monitor cash-pay transaction activity.

This role is ideal for someone who brings spreadsheet skills, exceptional attention to detail, and the independence to deliver accurate work against a deadline driven and fast-growing environment.

What You'll Do

• Prepare, review, and submit accurate membership fee payments to partners in a timely manner.

• Manage accounts receivable, including posting payments, and responding to inquiries.

• Ensure compliance with payer requirements, industry regulations, and company policies.

• Collaborate with providers, clients, and internal teams to resolve billing discrepancies.

• Generate financial and operational reports related to billing and collections.

• Support process improvements and automation initiatives to streamline billing processes.

• Other duties as assigned.

Who You Are

• 2+ years of experience in billing operations, client billing, accounts receivable, revenue operations, or a related function.

• Proficient in Microsoft Excel and/or Google Sheets, including formulas, pivot tables, and lookup functions such as VLOOKUP or XLOOKUP.

• Hands-on experience supporting a cash-pay or customer-pay business model and working with transaction activity outside of insurance reimbursement workflows.

• Ability to interpret varied client contracts and apply pricing, fee, and payout terms accurately.

• Resourceful problem-solving skills and an adaptable approach to new systems, automation, and approved AI-enabled workflows.

• Exceptional attention to detail and organizational skills.

• Strong customer service skills with a proven ability to support both internal and external stakeholders.

• Ability to work independently while thriving in a collaborative, fast-paced environment.

• Strong problem-solving and communication skills.

• Familiarity with automation tools and reporting dashboards.

• Experience with Stripe and/or other similar platforms.

• Demonstrated success creating standard operating procedures, documenting billing policies, and building practical control checks into financial workflows.

• Ability to step in, absorb responsibilities, and maintain continuous billing operations during key team transitions or long-term team coverage needs.

• While this role is remote, candidates located in Mountain, Central or Eastern time zones are preferred.

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

We have a relatively flat organizational structure here ryone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We'd love to meet you.