Unit Supervisor

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join our regulatory department and serve as a Unit Supervisor within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions:
Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

The Unit Supervisor position reports to the Division Administrator of the Professional Licensing Division, and will supervise a team of business analysts charged with implementing a large-scale database project. Experience working in the Professional Licensing Division, and with licensure databases, is desirable. An educational background in business administration is also desirable. This position will be located at 6200 Park Avenue in Des Moines.

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, experience working with diverse populations, work well in a team environment and have a desire to learn rules for various professions.

• Experience analyzing data, mapping processes and facilitating design meetings.
• Experience leading business analysts.
• Knowledge of statutes, administrative rules, and professional standards for applicable boards and programs.
• Ability to independently plan and organize systems and services to meet the needs of the agency.
• Ability to evaluate processes, policies and procedures across multiple departments.
• Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.
• Displays a high level of initiative, effort and commitment towards completing goals and objectives. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.
• Expresses information to individuals or groups effectively, considering the audience and nature of the information. Listens to others and responds appropriately.

You will be an integral member of our Licensing Division’s business analyst team, providing direct support to the agency’s operations by:

• Managing and supervising a team of business analysts charged with implementing the Administrative Licensing & Inspection Governance Network (ALIGN).
• Facilitating standardization of processes for boards and programs involved in ALIGN.
• Identifying and implementing new or improved procedures for standardizing, modernizing and simplifying processes among 346 license types to help improve outcomes and collaboration across divisions and agencies.
• Serving as a key member of the ALIGN team, working closely with the project director, other state agencies, vendors, and teams across government.
• Serving as a liaison between the business and vendors, tracking benchmarks and ensuring inputs and outputs are appropriately measured.

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on-site employee fitness center.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more).
• For…