Account Representative Assistant; Minneapolis, MN; Seattle, WA; Denver, CO; Des Moines, IA; Dal

Account Representative Assistant – Finance

Locations:
Minneapolis, MN;
Salt Lake City, UT;
Denver, CO;
Seattle, WA;
Des Moines, IA;
Dallas, TX;
Chicago, IL.

• Assist the Account Representative team, Billing team, and Collectors as needed.
• Oversee the A/R helpdesk with incoming calls and emails.
• Respond to client inquiries via phone and email regarding billing and payment questions; research missing payments and send copies of invoices.
• Respond to internal inquiries about billing and payment questions; research missing payments and send copies of invoices.
• Respond to audit letter requests.
• Print, sort, and mail client monthly statements.
• Research all returned mail for new addresses, update 3E address information, and re‑mail the document(s).
• Assist collectors with follow‑up calls and emails to clients and attorneys.
• Update the 3E database with client comments, address changes, and contact information.
• Complete write‑offs, short‑pay inquiries, and research client payment questions.
• Assist with Client Onboarding, AR vendor set‑up forms, tracking payments, and serve as an intake specialist for new client set‑ups.
• Assist the Billing & Collections Manager with special projects, as needed.
• May perform other duties not listed above.

• High School diploma or G.E.D. equivalent.
• Familiarity with Microsoft Excel, Word, and Outlook.
• One year of customer service experience.
• Knowledge of standard accounting practices with emphasis in billing and accounts receivable functions.
• Ability to work independently and organize and prioritize numerous tasks and procedures, completing them within time constraints with minimal supervision.
• Excellent oral and written communication skills.
• Ability to communicate via phone and email effectively to clients and attorneys.
• Excellent analytical skills coupled with the ability to anticipate resolutions while negotiating with clients.
• Ability to work under pressure and communicate effectively with all levels of personnel.

• Previous experience with Elite 3E.
• Previous experience with client onboarding.

Minnesota and Colorado: $24.42 to $31.61 per hour.
Illinois and Seattle only: $27.03 to $34.97 per hour.

Dorsey & Whitney LLP is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally protected status.