Rehabilitation Assistant - Waterloo
Job in
Des Moines, Polk County, Iowa, 50301, USA
Listed on 2026-06-04
Listing for:
State of Iowa
Full Time
position Listed on 2026-06-04
Job specializations:
-
Administrative/Clerical
-
Social Work
Job Description & How to Apply Below
Salary
$37,356.80 - $54,870.40 Annually
Location
Waterloo - 50701 - Black Hawk County, IA
Job Type
Full-time
Job Number
26-03263
Agency
309 - Iowa Workforce Development - Vocational Rehabilitation Services
Opening Date
06/02/2026
Closing Date
6/14/2026 11:59 PM Central
Linked In Tag
#LI-POST
Point of Contact
Jennifer Nuss (jennifer.nussa.gov)
* Description
* Benefits
* Questions
Job Description
Make an Impact. Empower Careers. Strengthen Communities.
Iowa Vocational Rehabilitation Services (IVRS) is seeking a Rehabilitation Assistant to join our team at the IowaWORKS office in Waterloo, Iowa. This role is more than a job- it is an opportunity to partner with individuals with disabilities as they build meaningful, sustainable employment and greater independence.
Position Details
* Location:
3420 University Ave., Waterloo, IA
* Schedule:
Full-time | Monday - Friday | 8:00 AM - 4:30 PM
* Hybrid telework and alternate work schedule opportunities after 6-months of employment has been completed
New State of Iowa employees will be expected to start at base salary of $17.96 hourly, $1,436.80 bi-weekly, $37,356.80 annually.
What You'll Do
Empower individuals to achieve meaningful employment and greater independence through personalized vocational rehabilitation services. By guiding job candidates from initial referral through job placement and retention, this role supports skill development, builds confidence, and fosters strong partnerships with employers and community stakeholders.
If you are motivated by purpose-driven work, collaboration, and helping others reach their full potential, we encourage you to apply.
Core Responsibilities
Intake & Orientation Support
* Welcome and guide new job seekers by sharing helpful information about our programs and services
* Support applicants step-by-step with completing referrals and applications-no prior experience needed
* Schedule and coordinate intake appointments to help candidates get started smoothly
* Lead friendly, easy-to-follow orientations for new participants
* Help job seekers build confidence by facilitating Job Seeking Skills Training (JSST)
* Run interactive Job Club sessions that make learning fun and practical
* Conduct mock interviews to prepare candidates for real-world job opportunities
* Work one-on-one and in small groups to provide personalized support and encouragement
Candidate Assessment, Development & Support
* Conduct intake interviews and complete required documentation
* Explain program services, rights, responsibilities, and expectations
* Build supportive relationships and coach workplace behaviors
* Provide individualized guidance, reinforce appropriate behaviors, and redirect disruptions
* Maintain ongoing contact to monitor progress and support employment goals
Job Placement, Coaching & Employer Relations
* Deliver job search training and assist with securing employment
* Communicate with employers regarding hiring needs, concerns, and workplace issues
* Accompany candidates to interviews and provide limited on-the-job coaching
* Observe performance, identify skill gaps, and support job retention
* Collaborate with counseling staff and employers on progress reviews and job maintenance
Case Management, Documentation & Compliance
* Maintain accurate case records (open, transfer, close files)
* Process documentation (releases, verifications, correspondence, case notes)
* Track services using case management systems
* Ensure accuracy, professionalism, and adherence to regulatory deadlines
Customer Service & Coordination
* Serve as first point of contact: greet visitors, answer calls, and direct inquiries
* Manage scheduling, cancellations, and updates to records
* Communicate changes and respond to inquiries promptly
* Participate in team meetings and provide backup support to maintain office operations
The successful candidate must be able to pass a criminal background check conducted by the Iowa Department of Public Safety.
What We're Looking For
* Strong interpersonal & communication skills
* Passion for helping others succeed
* Organizational & time management skills
* Problem-solving & conflict resolution skills
* Attention to detail & accuracy
* Customer service mindset
* Adaptability & initiative
Essential Functions
* Communicate with clients to gather information, manage cases, and build rapport.
* Explain services, program guidelines, and next steps clearly.
* Review information for accuracy, determine eligibility, and request additional documentation as needed.
* Prepare and maintain case records, reports, and correspondence using computer systems.
* Enter, track, and manage data using Microsoft Office and internal databases.
* Provide clerical and case management support to staff.
* Organize and maintain digital files and tracking systems.
* Support daily office operations through email, documents, spreadsheets, and databases.
Why This Role Matters
Through a combination of direct support, training, and coordination, the Rehabilitation Assistant plays a vital role in helping…
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