Administrative Support Assistant - Licensing Specialist

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join as a Licensing Specialist within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions:
Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Professional Licensing, Workers’ Compensation, and Administration.

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, sound judgment and decision-making ability, and have excellent customer service skills.

• Proven experience in administrative support, licensing, credentialing, or a related regulatory field.
• Exceptional customer service and professional communication skills (both written and verbal).
• Strong ability to read, comprehend, and interpret complex administrative rules and academic documents.
• Proficiency in data entry and navigating web-based databases and software systems.
• High level of discretion and integrity when handling confidential and sensitive information.
• Excellent organizational skills with the ability to prioritize tasks effectively in a high-volume environment.

• Evaluate Applications:
  Process licensure applications using our dedicated licensing software system, making independent determinations regarding each applicant’s eligibility.
• Review Credentials:
  Carefully review and interpret supporting documents, including academic transcripts, test scores, and professional credentials.
• Manage Financials & Issuance:
  Process licensure fees, issue official licenses and certificates, and maintain accurate daily records in the online system.
• Board Support:
  Prepare applications and supporting documents for Board review when required per established policies and procedures.
• Maintain Confidentiality:
  Handle sensitive documents strictly in accordance with established codes and administrative rules.

• Advise Applicants:
  Provide prompt, accurate, and courteous guidance to applicants regarding procedures and requirements via phone, email, and in-person consultations.
• Handle Inquiries:
  Answer high volumes of inquiries from individuals, schools, and businesses concerning initial licensure, out-of-state relocation, and continuing education (CE) requirements.
• Manage Correspondence:
  Draft and send written communications to applicants regarding their application status. Actively monitor and reply to Contact Us inquiries and general email correspondence.
• Collaborate:
  Consult with board support counterparts to maintain seamless communication between the licensure department and the boards.

• Public Access:
  Assist stakeholders in accessing public licensure information and active licensee lists through our web-based database.
• Team Contribution:
  Participate in bureau staff meetings, prioritize tasks to ensure timely answers to a large number of queries, and perform other duties as assigned during peak workload periods.

When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package!

In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement…