Administrative Support Assistant

Who We Are

At DIAL, our mission is to Achieve Compliance Through Education, Regulation, and Due Process for a Safe and Healthy Iowa. We strive to be an effective, efficient, and approachable regulatory agency. DIAL comprises eight core operational divisions, including Administrative Hearings, Health & Safety, Licensing, and more. We’re not just a regulatory agency, we’re a team dedicated to protecting the health, safety, and overall well‑being of Iowans.

As an Administrative Support Assistant 3 in the Building and Construction division, you will work under the supervision of the Bureau Chief at our central office near Valley Junction in Des Moines, Iowa. You will work in the Environmental Health and Contractor Bureau to support the Contractor Registration program.

• We’re looking for a motivated and organized professional who is passionate about delivering high‑quality customer service. Successful candidates will possess the following skills and abilities:
• Working proficiency with Microsoft Office products.
• High level of organization skills.
• Experience with developing and providing training material for staff.
• Displays high standards of professional conduct.
• Detail‑oriented and highly responsive to colleagues and stakeholders.
• Vision to move programs and processes to a new efficient licensing platform.

• You will be an integral member of our team, providing administrative program assistance to the department in support of the agency’s operations.
• Provide customer assistance for permits, certifications, licensees and public.
• Support the department strategic communications plan.
• Develop outreach and communications social media strategies and content.
• Communicate with professional boards.
• Write, design, and edit program manuals, public information, websites, and reports.
• Utilize metrics in the preparation of strategic recommendations.

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on‑site employee fitness center.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more).

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit (Use the "Apply for this Job" box below)..

Excited to pursue the next step in your career? Apply today and be part of a team making a difference in Iowa!