Administrative Support Assistant

Are you an experienced administrative professional seeking a career that combines professional achievement with a sense of purpose? The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as an Administrative Support Assistant 3 within our Building and Construction Division. If you are passionate about making a positive impact, eager to contribute to a safer and healthier Iowa, and value work‑life balance, this opportunity is for you.

At DIAL, our mission is to achieve compliance through education, regulation, and due process for a safe and healthy Iowa. We strive to be an effective, efficient, and approachable regulatory agency. DIAL comprises eight core operational divisions, including Administrative Hearings, Health & Safety, Licensing, and more. We’re not just a regulatory agency – we’re a team dedicated to protecting the health, safety, and overall well‑being of Iowans.

An Administrative Support Assistant 3 in the Building and Construction division works under the supervision of the Bureau Chief at our central office near Valley Junction in Des Moines, Iowa. The role supports the Contractor Registration program within the Environmental Health and Contractor Bureau.

• We’re looking for a motivated and organized professional who is passionate about delivering high‑quality customer service. Successful candidates will possess the following skills and abilities:
• Working proficiency with Microsoft Office products.
• High level of organizational skills.
• Experience developing and providing training material for staff.
• Displays high standards of professional conduct.
• Detail‑oriented and highly responsive to colleagues and stakeholders.
• Vision to move programs and processes to a new efficient licensing platform.

• You will be an integral member of our team, providing administrative program assistance to the department in support of the agency’s operations by:
• Providing customer assistance for permits, certifications, licensees and the public.
• Supporting the department’s strategic communications plan.
• Developing outreach and communications social media strategies and content.
• Communicating with professional boards.
• Writing, designing, and editing program manuals, public information, websites, and reports.
• Utilizing metrics in the preparation of strategic recommendations.

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) retirement package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on‑site employee fitness center.
• Employee discount programs from a variety of vendors (vision, cellular, fitness, and more).

• Two years of full‑time work experience in general office, clerical, data entry/processing, or related work.
• A total of two years of education and/or full‑time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full‑time experience.
• Current, continuous experience in the state executive branch that includes six months of full‑time work as an Administrative Support Assistant 2 or eighteen months of full‑time work as an Administrative Support Assistant 1.

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

The State of Iowa participates in E‑Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E‑Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

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