Receptionist - Polk

Position: Receptionist - Polk Co
Are you a proactive communicator who enjoys helping others and working in a dynamic environment? The Iowa Department of Agriculture and Land Stewardship (IDALS) is seeking a Receptionist to serve as the friendly and professional first point of contact for all visitors and callers. In this role, you will be the face of our department, ensuring that every interaction reflects our commitment to excellent service for the public, state agencies, and various organizations across Iowa.

With approximately 345 dedicated employees, IDALS supports a wide range of programs that influence the daily lives of Iowans statewide. Join our team to be part of meaningful work that impacts Iowa's farms, communities, and natural resources. Learn more about IDALS here.

Key Responsibilities:

* Reception and Visitor Management:
Serve as the main receptionist by warmly greeting and directing visitors. Announce visitors to the appropriate party and await instructions to ensure a secure and orderly environment. Maintain a visitor log and assist with receiving deliveries by signing for packages or guiding delivery personnel as needed.

* Telephone Operations:
Answer and manage the main IDALS phone line, providing clear and courteous service to all callers. Direct calls efficiently to ensure minimal transfers, take messages when necessary, and promptly relay them to the correct person.

* Administrative Support:
Perform general office tasks such as sorting and date-stamping mail, drafting and typing letters, forms, labels, and envelopes. Assist with preparing materials for distribution, stuffing envelopes, and mailing informational packets or promotional items upon request.

* Cross-Departmental Assistance:
Provide support to various IDALS teams as needed, handling miscellaneous tasks to support department-wide efficiency and productivity.

Preferred Qualifications:

* Strong interpersonal and communication skills, with the ability to interact professionally with diverse groups of people.

* Experience with multi-line phone systems and customer service principles.

* Basic knowledge of office equipment and standard software applications (e.g., MS Office Suite).

* Attention to detail, organization, and the ability to manage multiple tasks effectively in a busy environment.

* A collaborative spirit and willingness to assist colleagues across departments as needed.

Why Join IDALS? As an employee of IDALS, you'll be part of a team that values public service, offering competitive pay and a robust benefits package, including:

* Comprehensive family medical insurance options starting as low as $180 per month, with single coverage available from $54 per month.

* Free single dental insurance and affordable family coverage at $44 per month.

* Complimentary life insurance ($20,000 basic coverage) with voluntary supplemental options and no-cost long-term disability insurance.

* A secure retirement with IPERS (Iowa Public Employee Retirement System) and a deferred compensation plan with a state match of up to $75 per month.

* Generous paid leave benefits, including nine holidays, plus sick, vacation, military, and jury duty leave.

For more details on the benefits available as a State of Iowa employee, .

Ready to Make a Difference? If you're looking for a rewarding opportunity to support a department committed to enhancing Iowa's agriculture and quality of life, we encourage you to apply! You  may attach a cover letter and resume to your application in the Attachments Section. We look forward to welcoming a dedicated and friendly professional to our team at IDALS.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization.

For more information, please visit (Use the "Apply for this Job" box below)..

No specific education or work experience required.

For more information click on this link to view the job description

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.