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Health Unit Assistant

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: UnityPoint Health
Full Time position
Listed on 2026-07-25
Job specializations:
  • Administrative/Clerical
    Medical Receptionist, Office Administrator/ Coordinator, Clerical
Salary/Wage Range or Industry Benchmark: 36000 - 47000 USD Yearly USD 36000.00 47000.00 YEAR
Job Description & How to Apply Below

Job Details

  • Area of Interest:
    Administrative and Clerical
  • Department: PICU
    - Meth
  • Shift: 3p-11p (Monday through Friday), no weekends, holiday rotation, 40 hours per week
  • Job
Overview

The Health Unit Assistant (HUA) provides essential administrative and clerical support to ensure smooth operations within a healthcare unit. The position requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced environment. The HUA serves as a central point of contact for staff, patients, families, and other departments, assisting with administrative functions, patient flow, and unit activities.

Benefits
  • Paid time off, parental leave, 401K matching, and an employee recognition program.
  • Dental and health insurance, paid holidays, short‑ and long‑term disability, and pet insurance.
  • Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance.
Responsibilities
  • Welcome and assist patients, visitors, and staff with professionalism and courtesy.
  • Answer and direct phone calls and unit communications promptly and accurately.
  • Manage multiple tasks and requests efficiently while maintaining accuracy and attention to detail.
  • Update and maintain patient records in the electronic health record (EHR) system in accordance with documentation and privacy standards.
  • Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.
  • Assist with scheduling diagnostic tests, procedures, and follow‑up appointments as directed.
  • Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.
  • Handle sensitive and confidential information with discretion and maintain a professional demeanor at all times.
  • Assist with orienting new staff to the role.
  • Maintain office equipment and supplies as directed.
  • Perform additional clerical and support duties as assigned.
Qualifications

Education:

High school graduate or equivalent.

Experience:

1 year of previous clerical, customer service or other experience in a healthcare setting required.

Knowledge, Skills, and Abilities:
Writes, reads, comprehends and speaks fluent English; multicultural sensitivity; basic Microsoft Office computer skills; customer/patient focused.

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