WIC Support Staff-Outreach Clerk-Full Time-South DSM

WIC Support Staff/Outreach Specialist

This position will be located at South Des Moines clinic

Hours:

Monday

Tuesday

Wednesday

Thursday

Friday

Under the general supervision of the Program Director with guidance from the WIC Team leader, performs varied office duties.

1. Greets public, answers phones and provides excellent customer service

2. Completes participant intake functions such as verifying participant residence, identification, and income completing demographic information ensuring voter registration activities are completed assisting participants in filling out forms

3. Issues benefits to participants, explains proper use of eWIC card to participants, maintains appropriate records.

4. Maintains computer system: maintains data entry and retrieval; prints benefits and forms; schedules appointments

5. Assumes responsibility for one or more of the following projects or skills: filing of various forms and maintains for required time:
Rights and Responsibilities, termination notices, proxy cards, Voter Motor receipts routine correspondence with clients including appointment reminders and missed appointment notification word processing using Windows and Word software translating/interpreting a foreign language including both verbal and written forms referral to community resources for food, shelter and related needs correction of participant computer records utilizing printed or verbal reports from the State WIC office Farmers Market program Participates in training and actively promotes and supports breastfeeding efforts

6. Participates in outreach activities

7. Participates in quality assurance/improvement activities

8. Perform other duties as assigned

1. Promptly acknowledges persons coming to the Reception Desk.

2. Promptly answers incoming phone calls within designated number of rings

3. Accurately determines reason for participant's visit and routes accordingly.

4. Accurately enters and retrieves data in computer.

5. Verifies that all steps for issuing benefits have been completed and that benefits are issued to the proper person.

6. Assures security of WIC cards checks at all times.

1. High school diploma or equivalent.

2. Computer skills including word processing and/or data entry

3. Common office equipment

4. One-year experience in dealing with the public.

5. Reliable transportation

Work Shift 8:30a-5p (United States of America)

Benefits (FT/PT)

• Retirement - IPERS
• Education Assistance
• Employee Health & Wellness
• PTO
• Free Parking
• Health Insurance
• Supplemental Insurance
• 529 College Savings Plan
• And more!

Broadlawns Medical Center is an Equal Opportunity Employer