Administrative Assistant 2 Des Moines - 50319 - Polk County

This position is for permanent Iowa Health and Human Services employees. Those in any other status are not eligible to apply.

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Assistant 2 to perform administrative duties in the Lucas Building office. This position provides administrative assistance to the Field Eligibility Determinations Director and Leadership Team. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM - 4:30 PM.

New hires will start at the base salary of $24.23 hourly, $1,938.40 biweekly, $50,398.40 annually.

• Provide administrative assistance including composing letters; maintaining appointment schedules; arranging and setting up meetings; greeting and screening visitors and callers; tracking and entering data into databases; coordinating responses to Requests for Information (RFI); maintaining up-to-date telephone, mail and email contacts; making referrals to appropriate staff or personally resolving issues; and copying and filing as needed.
• Understand and apply work rules, policy, regulations and procedures of the Eligibility Determinations program.
• Communicate effectively verbally and in writing; display active listening skills.
• Deal calmly and effectively with high stress situations
• Attend staff meetings and training sessions.
• Perform back-up responsibilities for all clerical staff or as assigned.

This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:

• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Comprehend and adhere to confidentiality and security provisions.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Work productively in a team environment.
• Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
• Maintain high attendance and report to work on time.
• Use critical thinking skills, prioritize work, and work under pressure.
• Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all…