Office Administrator

Branstad & Olson Law Office seeks an organized, proactive full-time Office Administrator to manage daily office operations and front-desk activities in Des Moines, IA. This role balances administrative support for our legal team with facility coordination and office management.

• Reports To: Nate Olson, Partner
• Compensation: $21.00 – $25.00 per hour (commensurate with experience)

• Reception & Phone Administration: Manage the front desk, serve as the primary point of contact, and route incoming calls for current clients. Take incoming calls from potential clients and log information accurately in system.
• Mail & Financial Tasks: Sort, scan, and disperse physical and digital mail. Process bank deposits and log receipts. Handle external payments to third parties and manage client expense tracking sheet.
• Client & Jail Communications: Prepare initial fee contracts using templates provided. Take client payments. Coordinate referrals, and manage critical jail communication systems (jail notebook, calls, and access administration).
• Office & Facility Management: Maintain office supplies, coordinate building maintenance, coordinate with phone company re special scheduling, plan meetings provide support for meetings as needed, and act as the primary liaison for tenant communications.

• Experience: Minimum of 1 year of office management, administrative assistant, or receptionist experience (Law firm experience is a plus).
• Technical
  
  Skills:
  
  Strong familiarity with Microsoft Office Suite. Experience with MyCase or similar legal practice management software is preferred but not required.
• Interpersonal
  
  Skills:
  
  Excellent verbal communication, strong problem-solving abilities, and compassion when handling challenging client situations.