Associate Client Success Partner Des Moines, IA

This Is the Place to Be

Connecting Futures Now! DHI Group, Inc. is the parent company of career marketplaces, Dice and Clearance Jobs. We connect candidates with career advice, resources and ultimately a dream job. At DHI, we’ve built a workplace where great people do meaningful work. This is the place to be, and we want you here with us.

Join a mission-driven company that puts its people first. We’re a collaborative, supportive team that lives by our “One Team” value – working together and winning together. Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI. We’ve built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups.

As part of our Client Success team, you will work alongside an experienced Senior Client Success Partner to learn the craft of client success through hands‑on observation and guided development. Our team is focused on delivering an exceptional client experience — helping Clearance Jobs clients get the most out of their investment using tools like Salesforce and Tableau.

As an Associate Client Success Partner, you will work directly alongside an assigned Senior CSP — supporting their book of business through structured shadowing, administrative contribution, and progressive skill development as you build the foundation for eventually managing your own accounts.

• Shadow your assigned Senior CSP on client calls — taking notes, joining pre‑call prep, and participating in post‑call debriefs to build client knowledge.
• Handle administrative tasks including CRM documentation, data entry, and account record maintenance in Salesforce and Clearance Jobs Admin.
• Support the Senior CSP with client‑facing materials, meeting agendas, and follow‑up documentation.
• Complete onboarding training modules, product certifications, and learning milestones on schedule.
• Practice client‑facing skills through structured role plays with other CSPs.

• Develop a working understanding of account health signals, risk indicators, and expansion opportunities through ongoing observation and involvement.
• Build independence in CRM and administrative tasks, completing them accurately and on time without requiring correction.
• Grow product knowledge sufficient to support client‑facing training sessions alongside your Senior CSP.
• Complete the internal demo certification and meet the criteria for the 6‑month promotion readiness assessment.
• Develop the judgment and foundational skills to transition into owning your own book of business as a full CSP.

• Clear, professional written and verbal communication skills with a desire to develop client‑facing abilities.
• Strong attention to detail and organization — able to manage multiple priorities with direction.
• A collaborative, coachable mindset with a genuine commitment to growth and continuous improvement.
• Working knowledge of Microsoft Office; openness to learning Salesforce and Tableau.
• High school diploma required.

• Prior experience in customer support, administrative, service, or client‑facing role.
• Early exposure to sales concepts, data‑driven thinking, or customer success practices.
• Familiarity with or curiosity about AI tools and their application in a business environment.

• Healthy living – medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs.
• Future living – 401(k) match, performance bonuses, education assistance, learning & development.
• Enjoy living – generous paid time off, parental leave, flexible summer hours, social & giving events.

Des Moines pay range:
Base salary/pay per year, plus 10% annual bonus at 100% of plan targets tied to company and individual performance. Offer will depend on location and level of job‑related knowledge, skills, abilities, and experience.

$40,000 – $50,000 USD

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.