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Senior CX Strategist: Customer Experience Architect
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-07-29
Listing for:
Segment (Twilio)
Full Time
position Listed on 2026-07-29
Job specializations:
-
Business
Marketing Strategy
Job Description & How to Apply Below
Principal is seeking a Senior CX Strategist to shape customer experience across Benefits & Protection, connecting insights with business strategy. This role partners with operations, servicing, product, technology, marketing, analytics, and frontline teams to drive cross-functional initiatives and measurable outcomes.
Hybrid work with a Des Moines base, focused on enterprise-wide customer experience strategy.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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