Deputy Division Administrator

Job Description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as the Bureau Chief over Administration within the Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions:
Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration. The Professional Licensing Division is responsible for issuing licenses, fielding complaints and overseeing the investigatory/disciplinary process.

This position will be located at 6200 Park Avenue in Des Moines.

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, experience working with diverse populations, work well in a team environment and have a desire to learn rules for various professions.

• Administration
  - Plan, organize, control, and effectively direct the work of assigned staff.
• Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Negotiation – Bringing others together and trying to reconcile differences.
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Service Orientation – Actively looking for ways to help people.
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

You will be an integral member of our leadership team, providing direct support to the agency’s operations by:

• Supervising administrative staff, including division level management analysts, an executive officer, and administrative assistants and secretary level staff who provide support to the Compliance Bureau and Application & Renewal Bureau staff.
• Providing strategic direction and leadership to the division leadership team.
• Analyzing performance data and division outcomes to align and improve upon strategic objectives across the division.
• Articulating in both written and verbal format, high-level and detailed information to teams, board members, attorneys, and department leadership.

When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on-site employee fitness center
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and…