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Customer Service Rep HelpDesk/Support Customer Success Mgr./ CSM Technical Support

Customer Support Analytics & Ops Lead

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading education technology company is seeking a Call Center Operations Analyst to enhance customer support through data analysis and performance improvements. The role involves monitoring call volumes, developing dashboards, and collaborating with service leaders to drive continuous improvement in customer experiences. Ideal candidates will have a strong analytical background and experience in call center operations. Join us and help shape the future of customer support in education.
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